About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Airline case management services (medical device recovery & claims).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

Confidential Client hires Case Management Specialists to support air travelers when mobility or medical devices are delayed, lost, or damaged. You’ll be the primary point of contact for customers, coordinate repairs and logistics, and manage cases from first contact to resolution.

• Answer inbound customer and airline partner calls with empathy and a customer-first approach
• Triage incidents, collect required information, and open detailed case records in internal systems
• Coordinate with carriers, repair vendors, and logistics partners to track, repair, and return devices
• Document communications, next steps, and outcomes clearly and promptly
• Escalate complex or urgent situations and collaborate with teammates to reach timely resolutions
• Meet quality and productivity targets while maintaining professional phone etiquette and accurate record-keeping

---

Who You Are

We hire for character and train for skill. The right candidate is compassionate, coachable, and organized.

• Bachelor’s degree (preferred) or equivalent experience
• Exceptional verbal communication and polished phone presence
• Strong customer-service mindset and empathy for people in stressful situations
• Highly organized with sharp attention to detail and good documentation skills
• Comfortable using Microsoft Office and internal case systems
• Able to prioritize, multitask, and stay focused in a fast-paced environment
• Positive, upbeat energy and willingness to learn and accept coaching
• Critical thinker who can go beyond the obvious to find practical solutions

---

Location & Schedule

• In-office role: Mundelein, IL (weekday, face-to-face collaboration)
• Schedule: Monday–Friday, 8:30 AM – 5:00 PM

---

Compensation & Benefits

• Base salary starts at $45,000 with a planned increase to $50,000 within 4–6 months upon successful completion of training and performance milestones.
• Eligible for Quarterly Bonus Program after 90 days.
• Signing Bonus paid after 6 months of employment.
• Hands-on mentorship, growth opportunities, and a supportive, collaborative office culture.

---

Why You’ll Like Working Here

At Confidential Client you’ll do thoughtful, human-focused work that restores mobility and confidence for travelers. The team values mentorship and empowerment — you’ll receive coaching while owning your cases and growing your skills in a high-support environment.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.