About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Who We Are

Confidential Client is a growing Customer Services organization that operates within the logistics and transportation sector. We prioritize a collaborative, high-energy culture and invest in ongoing training and professional development so team members can build long-term careers.

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Who We Want

We’re hiring an entry-level Carrier Account Representative who excels at building relationships, communicating clearly, and delivering outstanding service. This role is ideal for someone who enjoys talking to a wide variety of people, thrives in a team environment, and wants to grow in the logistics/customer-service space.

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What You’ll Do

As a Carrier Account Representative you will focus on sourcing and maintaining relationships with carrier partners to meet customer needs and deliver excellent service. You will be measured on service-oriented KPIs and supported with training and mentorship to increase your capacity and earning potential over time.

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Training & Mentorship

• Classroom training led by experienced trainers to introduce the third-party logistics industry and best practices
• Structured mentorship pairing you with an experienced team member during onboarding
• Hands-on learning with the company’s proprietary tools and workflows
• Ongoing professional development and opportunities to earn industry certifications

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Key Responsibilities

• Build and expand relationships with carrier partners across the country
• Manage and grow the carrier base identified during training and through prospecting
• Collaborate with Business Development and operations teams to identify capacity solutions
• Deliver high service levels measured by KPIs such as on-time delivery, proactive tracking, and outbound communications
• Earn industry certifications and apply them to source capacity for different service offerings

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Qualifications

• Bachelor’s degree preferred (Business or related field a plus)
• Strong communicator—comfortable by phone, email, and in person
• Demonstrated ability to build and maintain relationships with diverse stakeholders (drivers, dispatchers, brokers, and business leaders)
• Eager to work in a fast-paced, team-oriented office environment
• Strong work ethic and a commitment to delivering results

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Perks & Benefits

• Comprehensive benefits: medical, dental, vision, life, disability, and supplemental coverage
• 401(k) with employer match
• Employee Resource Groups and regular team engagement events
• Casual dress code, on-site coffee bar, and gym access (where available)
• Paid holidays, vacation time, and wellness days
• 100% paid parental leave for new parents
• Referral bonuses and relocation assistance for qualified candidates

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Your Experience

You’ll join a supportive Carrier team focused on career development and measurable growth. This role is on-site in Austin, TX and offers a structured path to expand responsibility and compensation as you build carrier relationships and increase volume.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.