About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the role

Confidential Client is hiring multiple entry-level Call Center Representatives for its auto-finance operations in Irving, TX. This is a contract-to-hire, full-time, onsite opportunity offering paid training, clear career progression, and hands-on experience in customer-facing finance support. Pay is $18.50–$23.50/hr.

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What You’ll Do

This role includes two possible assignments; candidates should be open to either:

• Customer Accounts Representative

  • Make friendly, early-stage courtesy calls to customers 1–29 days past due
  • Help customers set up payments, enroll in auto-pay, and update account details
  • Assist with basic login/password issues
  • Escalate accounts to collections or specialized teams when required

• Customer Care Representative

  • Answer inbound calls to assist with account questions, payment options, title requests, and website/login help
  • Provide accurate information and document customer interactions in systems
  • Coordinate with other teams for title processing or account escalations

• Maintain high-quality documentation, meet productivity and quality targets, and participate in training and cross-training.

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Schedule & Location

• Location: Onsite in Irving, TX (fully onsite).
• Customer Accounts Representative schedule examples:
  • Mon–Fri 8:00 AM–5:00 PM plus two weekly late shifts (11:00 AM–8:00 PM; never Fridays)
  • Every other Saturday 8:00 AM–12:00 PM; one week each month 7:00 AM–4:00 PM
• Customer Care Representative examples:
  • Mon–Fri 8:00 AM–5:00 PM or 9:00 AM–6:00 PM
  • One Saturday per month 8:00 AM–12:00 PM
• Overtime: Up to ~3 hours/week possible; some Saturday coverage required (schedules vary by assignment).

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Who We’re Looking For

• Bachelor’s degree (required)
• 1+ year of customer service experience; call center experience strongly preferred
• Excellent verbal and written communication skills
• Strong problem-solving and active listening abilities
• Basic computer literacy and accurate data-entry skills
• Dependable, adaptable, and committed to learning and career growth
• Legally authorized to work in the U.S.

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Why You’ll Love This Opportunity

• Structured training program and opportunities to cross-train across departments
• Clear career path in the auto-finance sector
• Supportive team environment and ongoing coaching
• Competitive hourly pay with potential for conversion to direct hire

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Pay & Benefits

• Pay range: $18.50–$23.50 per hour (contract-to-hire)
• Potential benefits (eligibility and availability may depend on job classification and length of employment):
  • Medical, dental & vision
  • 401(k) retirement plan (pre-tax and Roth options)
  • Life insurance (employee & dependent options)
  • Short- and long-term disability
  • Health Savings Account (HSA)
  • Critical illness, accident & hospital coverage
  • Transportation benefits
  • Employee Assistance Program (EAP)
  • Paid time off / leave programs (PTO, vacation, sick leave)

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Employment Type & Important Dates

• Employment type: Full-time, Contract to Hire
• Workplace: Onsite — Irving, TX
• Anticipated application close date: 2026-08-07

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.