About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring entry-level Call Center Representatives for an onsite, contract-to-hire role in Irving, TX. This hiring effort supports two related positions in auto finance: Customer Accounts Representative and Customer Care Representative. Full training is provided and there are clear opportunities for career growth.

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What You’ll Do

• Customer Accounts Representative (outreach-focused)

  • Make friendly courtesy calls to customers 1–29 days past due
  • Help customers set up payments, enroll in auto-pay, and update account information
  • Assist with login/password issues
  • Escalate higher-risk or complex collections to specialist teams

• Customer Care Representative (inbound support)

  • Answer inbound calls to resolve account questions
  • Support payment options, title requests, and website/login issues
  • Provide accurate, empathetic service and document customer interactions

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Schedule & Hours

• This is a fully onsite role in Irving, TX (Contract-to-Hire)
• Customer Accounts Representative typical schedule:
  • Mon–Fri 8:00 AM–5:00 PM
  • Two late shifts weekly (11:00 AM–8:00 PM; never Fridays)
  • Every other Saturday 8:00 AM–12:00 PM
  • One week each month: 7:00 AM–4:00 PM
• Customer Care Representative typical schedule:
  • Mon–Fri 8:00 AM–5:00 PM or 9:00 AM–6:00 PM
  • One Saturday per month 8:00 AM–12:00 PM
• Overtime: up to ~3 hours/week; some roles require multiple Saturdays per month

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Qualifications

• Bachelor’s degree required
• 1+ year customer service experience; call-center experience is a plus
• Excellent verbal communication and problem-solving skills
• Fast learner with strong attention to detail
• Basic computer and data-entry skills
• Reliable, adaptable, and motivated to grow in the auto-finance sector

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Compensation & Benefits

• Pay range: $18.50–$23.50 per hour (as listed)
• Contract-to-hire classification; benefits eligibility may depend on job classification and length of employment
• Possible benefits (if eligible):
  • Medical, dental & vision
  • Critical illness, accident, and hospital plans
  • 401(k) retirement plan (pre-tax and Roth options)
  • Voluntary life & AD&D insurance
  • Short- and long-term disability
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee assistance program
  • Paid time off (PTO), vacation, or sick leave

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Why You’ll Love This Opportunity

• Structured training — ideal for new grads and early-career hires
• Clear career path within auto finance/customer service
• Supportive team environment with opportunities to cross-train
• Competitive hourly pay and benefits upon eligibility

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.