About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

We are recruiting on behalf of a confidential client in the Customer Services industry for multiple onsite, contract-to-hire call center roles based in Irving, TX. These are entry-level, full-time positions supporting an auto-finance operation. Bilingual Spanish speakers with a bachelor’s degree are encouraged to apply — the client is offering a pay premium for Spanish capability.

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Roles & Key Responsibilities

There are three related roles you may be interviewed for. The hiring manager will determine which role to offer depending on fit.

Customer Care Representative

• Answer inbound customer calls about accounts, payments, title requests, and payment options.
• Work Monday–Friday 8:00 AM–5:00 PM with one weekly late night (9:00 AM–6:00 PM) and a rotating late Friday plus 1–2 Saturdays per month (8:00 AM–12:00 PM).

Customer Accounts Representative (Light Collections)

• Contact customers who are 1–29 days past due to discuss payment options.
• Schedule: Monday–Friday 8:00 AM–5:00 PM with two late nights weekly (11:00 AM–8:00 PM; late nights not on Friday) and 1–2 Saturdays per month (8:00 AM–12:00 PM).

Title Associate — Customer Service Support

• Support dealership interactions, title processing, lien perfection, and coordinate with state DMV offices.
• Schedule: Monday–Friday 8:00 AM–5:00 PM (may rotate to 7:00 AM–4:00 PM or 9:00 AM–6:00 PM).

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What We’re Looking For (Qualifications)

• Bachelor’s degree required.
• Strong customer-service mindset and professional communication skills.
• Comfortable working in a high-volume call center environment.
• Basic data entry skills and attention to detail.
• Preferred: experience in auto finance or related lending/collections work.
• Bilingual Spanish speakers: strongly encouraged (additional pay applies).

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Compensation & Benefits

• Pay range: $23.00–$25.50 per hour.
  • $23.00/hr — candidates with less than 3 years of professional experience.
  • $25.00/hr — candidates with 3+ years of professional experience.
  • • $0.50/hr raise for Spanish speakers.
• This is a contract-to-hire position. Individual pay offers depend on experience, skills, and other job-related factors.
• If eligible, benefits for this temporary role may include:
  • Medical, dental & vision
  • Critical illness, accident, and hospital plans
  • 401(k) retirement plan (pre-tax and Roth options)
  • Voluntary life & AD&D insurance
  • Short- and long-term disability
  • Health Savings Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time off / leave (PTO, vacation, sick leave)

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Workplace & Schedule

• Onsite at the client’s Irving, TX location (75063).
• Full-time; schedules vary by role (see Roles & Key Responsibilities).
• This hiring process may use AI-assisted screening tools to help review applications. Final hiring decisions are made by people.

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Legal & Compliance

• This is an equal opportunity hiring process. The confidential client and Careertakes prohibit discrimination or harassment based on legally protected characteristics.
• Applicants located in jurisdictions with specific hiring or pay-transparency laws will be handled in compliance with those laws.
• The client will follow applicable local ordinances (for example, San Francisco Fair Chance and Massachusetts lie-detector restrictions where relevant).

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.