Business Solutions Analyst I
The Business Solutions Analyst I supports the health and continuous improvement of customer experience systems and business operations through system monitoring, troubleshooting, data analysis, and documentation. This entry-level role involves collaborating with cross-functional teams, supporting vendor relationships, and participating in enterprise projects within a hybrid work environment. The position offers foundational exposure to enterprise systems and focuses on learning and development in a utility and energy sector context.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What makes us great
At the heart of our Confidential Client is a dedication to delivering energy that drives progress. The organization puts people first, emphasizes safety, and builds trusting relationships while investing in employee development.
Your role in our success
This Business Solutions Analyst I supports the health, efficiency, and continuous improvement of customer experience systems and business operations. As an entry-level analyst you will act as a liaison between business units and technical teams to support system health, vendor relationships, data reporting, and process documentation. This role is learning‑focused with opportunities to contribute to troubleshooting, analysis, documentation, and enterprise-wide projects.
What you'll be working on
- Provides foundational support for business systems and customer-facing technologies.
- Handles routine, daily tasks and assists with documentation and research.
- Monitors and responds to incoming support requests in the team intake system; provides first‑level system support and basic troubleshooting before escalating.
- Conducts system health monitoring, system testing, data validation, and QA checks to maintain performance and accuracy.
- Assists with or leads documentation of processes, workflows, and user guides.
- Generates reports and dashboards; performs basic data analysis to track metrics and support business decisions.
- Supports vendor relationships and helps track vendor performance, contract terms, and compliance.
- Collaborates with cross-functional teams to resolve business challenges and improve system usability.
- Participates in project support, research, documentation, and administrative tasks.
- Participates in On‑Call Supervisor rotation (minimum two shifts annually).
- Maintains awareness of trends, tools, and best practices related to customer experience and business solutions.
Skills & experience we’re looking for
- Bachelor’s degree in Business, Information Systems, Finance, or related field — or equivalent work experience.
- 0–2 years of relevant experience in business systems, data analysis, or operational support.
- Entry-level familiarity with customer information / enterprise systems (examples: SAP S/4HANA, C4C, FSM, SSAM) and willingness to learn.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Strong analytical and problem-solving skills with attention to detail.
- Effective verbal and written communication skills and a collaborative working style.
- Ability to manage multiple tasks and adapt to shifting priorities.
- Standard driver’s license.
- Experience in utility, energy, or regulated customer service environments is a plus.
Work model & location
Hybrid — within commutable distance to a service area state location (Delaware). Periodic travel may be required.
Compensation & benefits
- Estimated base pay: $50,843 per year (estimated).
- Competitive base salary and annual bonus opportunities.
- Robust, customizable benefits (medical, dental, life insurance, generous 401(k) options).
- Tuition reimbursement, paid time off, separate sick bank, holidays.
- Career growth opportunities and a cooperative, supportive team culture.
- Monthly recognition events, wellness initiatives, and community engagement programs.
Why Careertakes is involved
Careertakes is the recruiting platform supporting this hire for a Confidential Client in the IT industry. Applicants who apply through Careertakes may be matched to additional roles that fit their profile.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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