About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Energy, Oil & Gas.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is seeking an entry-level Business Services Account Manager Associate to proactively manage relationships with large and medium commercial and industrial customers (roughly 100–750 kW). You will serve as the customer’s single point of contact for energy delivery, guidance on energy products and services, and overall account maintenance. The role focuses on exceptional customer service while supporting regulated utility objectives.

Primary responsibilities:

• Serve as primary field contact for an assigned portfolio (approximately 300–600 accounts) with 24/7/365 availability for customer needs and outage coordination.
• Build and sustain professional relationships with key customer contacts, managers and executives through regular outreach and issue resolution.
• Provide energy solutions consultation to help customers reduce costs or meet electrification/process needs.
• Respond to power system interruptions and proactively advise customers during regulatory, political, or industry changes.
• Document customer interactions and activities in CRM systems (ADAM and MACSS) and coordinate with internal teams.
• Assist with new and expanded electric service coordination under guidance from senior staff.
• Support sales, marketing, and community outreach activities (trade shows, webinars, seminars) to promote energy efficiency and company programs.

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Technical & Financial Responsibilities

• Provide basic explanations of distribution system components and electrical units (kW, kWh, kVAR) as they relate to billing, capacity, and power factor.
• Offer introductory power quality and service reliability guidance; escalate complex technical issues to senior associates.
• Gain familiarity with meter technologies and their applications.
• Develop a working knowledge of customer information systems, tariff structures, and terms & conditions of service.
• Participate in credit/collection monitoring and support contract preparation to ensure proper service and rate application.
• Collaborate with program managers and contractors to promote and implement energy efficiency offerings.

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Qualifications

You must meet one of the following education/experience combinations:

• Bachelor’s degree in Business, Finance, Marketing, Engineering, or Industrial Technology + minimum 2 years customer service experience in a technical environment.
• Associate degree in a related field + minimum 4 years customer service experience in a technical environment.
• High school diploma or GED + minimum 6 years customer service experience in a technical environment.

Required skills and credentials:

• Strong customer relationship and problem-solving skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Valid driver’s license and ability to travel as needed to customer sites.
• Comfortable representing Confidential Client professionally in the field and community events.
• Willingness to be available to assigned customers 24/7/365 except during approved leave.

Preferred:

• Certification as a Certified Energy Manager (CEM) or similar energy rating/certification.

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Compensation & Benefits

• Compensation Grade: SP20-005
• Compensation Range: $63,496.00 - $79,369.00 per year Confidential Client offers a comprehensive benefits package designed to support employee well-being, including medical, retirement, paid time off, and professional development opportunities. (Exact benefits and eligibility will be provided by the hiring organization.)

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Work Environment & Physical Requirements

• Physical demand level: S — Sedentary work with occasional (up to 10 lbs) lifting/carrying and brief periods of walking/standing.
• This role includes customer site visits and field presence, balanced with desk work for documentation and analysis.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.