[Entry Level] Business Banking Operations Associate (Loan Workout Support) - Hybrid
The Business Banking Operations Associate supports the management of business customer accounts in default by coordinating account transfers, maintaining accurate documentation, and ensuring compliance throughout the loan workout process. This hybrid role requires strong organizational skills, attention to detail, and collaboration with multiple internal teams to facilitate smooth operations and effective resolution of workout accounts.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Overview
Confidential Client is seeking an entry-level Business Banking Operations Associate to support loan workout and collections operations. This role is a central operational coordinator between Collections, Workout Officers, Portfolio Analysts, Legal, Recovery, and other internal teams. If you are detail-oriented, process-driven, and want to build a career in banking operations, collections, or credit risk, this role provides hands-on exposure to account remediation, documentation, and compliance.
Primary Responsibilities
- Coordinate transfer of business accounts from Collections to the Workout Department, ensuring required documentation and data completeness.
- Create, maintain, and update customer transfer files across multiple banking systems.
- Review and validate account information and partner work for accuracy and compliance with procedures.
- Generate and process workout-related documentation (demand letters, appraisal orders, check requests, payment histories, bankruptcy proofs of claim, etc.).
- Support legal, repossession, recovery, and SBA claim activities through research and administrative support.
- Perform account maintenance, system updates, tracking, and reporting for workout accounts.
- Monitor and process payments, deposit offsets, overdrafts, and related reporting tasks.
- Research remediation cases and maintain audit-ready supporting documentation per regulatory standards.
- Manage high-volume email workflows and shared queues; prioritize competing requests.
- Adhere to compliance, operational risk controls, and internal control standards.
What Makes Someone Successful in This Role
- Highly organized and detail-oriented with a focus on accuracy.
- Comfortable working with multiple systems, data entry, and procedural checklists.
- Able to manage competing priorities and high-volume workloads.
- Strong collaborator who communicates clearly with cross-functional teams.
- Problem-solver who enjoys operational and administrative challenges.
- Motivated to build a career in banking operations, collections, workout, credit, or risk management.
Education & Experience (Required)
- 2 years of higher education and/or relevant work experience.
- 1 year of customer service, customer-facing, or collections experience.
Preferred Qualifications
- Bachelor’s degree.
- Experience in banking, financial services, branch banking, loan servicing, collections, or business operations.
- Proficiency with Microsoft Office, especially Excel and Outlook.
- Strong Excel skills (formulas, pre-built spreadsheets, basic macros).
- Strong verbal and written communication skills.
- Experience managing high-volume email workflows or shared team inboxes.
- Internship experience or relevant business coursework.
Work Model & Office Location
- Hybrid position: in-office Monday–Thursday; remote Friday.
- Required in-office location: 475 Crosspoint Parkway, Getzville, NY 14068.
- Candidates must live within reasonable commuting distance of the office.
Schedule
- Full-time, Monday–Friday, 8:00 AM – 4:30 PM.
Compensation
- Hourly pay range: $18.68 - $31.14 per hour (USD). Final pay will be based on the candidate’s experience, skills, and relevant qualifications.
- Confidential Client provides market-informed pay practices; additional benefits details will be shared during the hiring process.
Why Consider This Opportunity?
This entry-level role is ideal for recent graduates or early-career professionals who want hands-on exposure to business banking operations and loan workout processes. You will learn multiple banking systems, collaborate with legal and collections teams, and play a key part in ensuring complex accounts are managed accurately and compliantly. The role offers structured, process-driven work, strong learning opportunities, and career pathways into operations, workout, credit, or risk roles.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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