Business Analyst
The Business Analyst will lead and deliver small to medium business initiatives focused on collections operations, serving as the primary contact for field office inquiries and collaborating with stakeholders to resolve operational and system issues. This entry-level role involves developing business requirements, process documentation, and executing user acceptance testing to support continuous improvement and vendor management within an on-site contract position.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
You will join Confidential Client as an entry-level Business Analyst focused on Collections operations. This role requires strong communication, attention to detail, and the ability to partner with business and technical teams to deliver process and system improvements.
- Serve as the first point of contact for Collections field office inquiries, providing timely acknowledgement, ongoing communication, and resolution support.
- Manage and prioritize inbox support, ensuring inquiries are handled within established service expectations.
- Research, analyze, and resolve operational, procedural, and system-related issues by partnering with internal stakeholders, technical teams, and vendors.
- Develop clear business requirements, process documentation, and deliverables for small- to medium-sized initiatives.
- Create, document, and execute user acceptance testing (UAT) plans, test cases, and scripts for system and process enhancements.
- Map and maintain business process flows and identify opportunities for continuous improvement.
- Process and reconcile monthly vendor invoices and support related finance/admin tasks.
- Assist on special projects that support Collections Operations and cross-functional objectives.
Minimum Qualifications
- Bachelor’s degree in Business Administration or related field preferred.
- Recent college graduate or 0–1 year of relevant work experience. Experience in captive finance, automotive finance, banking, or collections preferred.
- Strong written and verbal communication skills.
- Demonstrated attention to detail and ability to prioritize multiple tasks.
Skills & Tools
- Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams).
- Experience or willingness to use Microsoft Copilot to research issues and improve productivity.
- Basic UAT/test case creation and execution experience or willingness to learn.
- Ability to collaborate with technical teams and translate business needs into clear requirements.
Compensation & Location
- Hourly rate: $27.97 – $34.96 / Hour (range provided by the client).
- Employment type: Full-time, onsite.
- Location: Torrance, CA (onsite at Confidential Client’s Torrance office).
Why Careertakes & Confidential Client
- Third-party recruiter (Careertakes) connecting you to direct-hire opportunities with Confidential Client.
- Entry-level role with hands-on exposure to Collections operations, process mapping, UAT, and cross-functional collaboration — a strong place to grow your Business Analyst career.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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