Auto Finance CSR - Associates Degree
This role involves providing exceptional customer service and operational support within a financial services environment, handling inbound and outbound customer communications related to accounts, payments, and title processing. The position requires problem-solving skills, attention to detail, and collaboration with internal teams to ensure a positive customer experience. It offers career growth opportunities through cross-training and advancement in a fast-paced, onsite setting.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This contract-to-hire, customer-facing role supports auto finance account servicing across three primary functions. You will work onsite in Euless, TX, supporting the Confidential Client and its customers.
Customer Care Representative
- Handle inbound customer calls about accounts, payments, title requests, payment options, and online account access.
- Assist customers with account maintenance and general account-related questions.
- Resolve customer concerns efficiently while delivering excellent service.
- Accurately document customer interactions and account updates.
- Collaborate with internal teams to ensure a positive customer experience.
Customer Accounts Representative
- Contact customers with accounts 1–29 days past due to discuss payment options and secure commitments.
- Assist with payment processing, payment method updates, autopay setup, and account access issues.
- Maintain a customer-service-focused approach while addressing delinquencies.
- Escalate advanced collection matters to the correct team.
- Document account activity and maintain accurate records.
Title Support Associate
- Support title processing and account servicing functions.
- Communicate with customers, dealerships, and government agencies (inbound and outbound).
- Research and resolve title-related issues and maintain accurate documentation.
- Identify process improvement opportunities and report trends to leadership.
- Work independently while supporting team objectives.
Schedule & Location
- Workplace: Fully onsite — Euless, TX (this posting is specific to Euless).
- Employment Type: Contract-to-Hire (6 months, with potential for conversion).
- Typical Schedules (varies by team):
- Customer Care: Mon–Fri 8:00 AM–5:00 PM or 9:00 AM–6:00 PM; 1–2 Saturdays/month 8:00 AM–12:00 PM; overtime as needed.
- Customer Accounts: Mon–Fri 8:00 AM–5:00 PM; two late shifts/week (11:00 AM–8:00 PM; not Fridays); every other Saturday 8:00 AM–12:00 PM.
- Title Support: Mon–Fri 8:00 AM–5:00 PM or 9:00 AM–6:00 PM; occasional overtime and Saturdays possible.
Who You Are / Qualifications
- Bachelor’s degree preferred; Associate’s degree considered.
- 1–2 years professional experience; customer service or call center experience preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and attention to detail.
- Comfortable working in a fast-paced environment and meeting productivity expectations.
- Proficient with computers and accurate data entry.
Compensation & Benefits
- Pay range: $21.00 – $23.50 per hour (range is based on experience and other job-related factors).
- Benefits for eligible employees may include medical, dental & vision; 401(k) with pre-tax and Roth options; voluntary life and AD&D; short/long-term disability; HSA; transportation benefits; Employee Assistance Program; paid time off policies (eligibility and plan details apply).
About the Confidential Client
The Confidential Client is a well-established financial services organization seeking career-minded, customer-focused professionals for multiple auto finance operations roles. This opportunity is being staffed through Careertakes as a third-party recruitment partner.
Other details
- Experience level: Entry level (1–2 years preferred).
- This role will follow all applicable U.S. hiring laws for the state where the position is posted (Euless, TX).
- Use of AI in hiring: Careertakes and the Confidential Client may use AI tools to assist with applicant screening; human review and final hiring decisions remain in place.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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