Auto Claims Representative – Indianapolis, IN
The Auto Claims Representative handles entry-level insurance claims through investigation, evaluation, and resolution while providing service to agents and insureds. This role involves completing a structured claims training program, developing negotiation and settlement skills, and maintaining compliance with company procedures and licensing requirements. The position offers a hybrid work arrangement with initial in-person training followed by flexible work-from-home opportunities.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This entry-level claims role is part of a structured training program. Under close supervision you will support the claims lifecycle for auto/property-casualty matters, learning company processes and tools while delivering timely service to agents, insureds, and third parties.
- Investigate, evaluate, and settle entry-level insurance claims
- Study policies, endorsements, and forms to develop foundational product knowledge
- Learn and follow company claim handling procedures and compliance requirements
- Develop negotiation and settlement skills for entry-level claims
- Communicate with claimants, agents, legal counsel, and third parties
- Build estimating and computer-based loss-adjustment skills
- Study for and obtain adjuster license(s) where required by statute or company timeline
Qualifications
- Bachelor’s degree or equivalent direct experience in property/casualty claims handling
- Strong organizational skills and ability to multi-task and make independent decisions
- Above-average written and verbal communication skills
- Ability to write reports and compose professional correspondence
- Analytical ability to resolve complex issues and work with confidential data
- Comfort working with numerical concepts (area/volume estimating, unit costs, financial summaries)
- Valid driver’s license and ability to meet company driving-record guidelines
- Willingness to continually grow product knowledge through training and development
- Ability to work with a diverse group of people
Benefits
Our client offers structured training, mentoring, and a comprehensive compensation and benefits package, including:
- Competitive base salary
- Matched 401(k) and pension plan (subject to vesting)
- Bonus programs
- Generous paid time off (holidays, vacation, personal and sick leave)
- Friendly team environment and career development opportunities
Work Model & Additional Requirements
- Merit-based hybrid work-from-home program after successful completion of initial in-person training; the amount of remote time is based on role responsibilities and leadership approval
- Adjuster license(s) must be obtained and maintained where required by state law or company policy
- Ability to work in the U.S. without current or future sponsorship is required
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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