Auto Claims Representative- Hampton Roads
The Auto Claims Representative at Confidential Client is responsible for preparing accurate automotive repair estimates and settling total loss vehicle claims. This full-time remote role involves investigating losses, negotiating claims, and collaborating with insureds and vendors, with opportunities for career progression based on experience and expertise.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Engineering.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Summary
Confidential Client is hiring an Auto Claims Representative to handle physical-damage auto claims for customers in the Hampton Roads, VA area. This is a remote, full-time, salaried role (contract classification may apply) with a salary range of $58,000–$90,000 annually. The position reports to the Physical Damage Manager and may be filled at multiple levels (ACR, ACS, SACR) depending on experience and demonstrated expertise.
What You’ll Do
- Prepare repair and total-loss appraisals that accurately reflect reasonable repair and replacement costs.
- Re-inspect vehicles during repair and authorize supplemental repairs/payments as appropriate.
- Process physical-damage payments following company standard operating procedures.
- Settle total-loss vehicles and manage salvage within established timeframes.
- Negotiate claim settlements with insureds, claimants, and vendors while maintaining customer-focused communication.
- Support subrogation and Special Investigations Unit (SIU) cases that require physical-damage knowledge.
- Maintain up-to-date training on auto repair techniques and estimating practices.
- Mentor and support less experienced adjusters (for senior-level roles) and assist with technical estimating questions.
Schedule & Location
- Remote — candidates must reside in the Hampton Roads area of Virginia.
- Hours: Monday–Friday, 8:00 AM–4:30 PM.
- Full-time salaried position with benefits.
Career Levels & Progression
This role may be hired at one of several career levels:
- Level 1 — Auto Claims Representative (entry-level): Investigates losses, prepares estimates, and develops core claims skills.
- Level 2 — Auto Claims Specialist: Handles more complex claims independently and serves as a resource for estimating questions.
- Level 3 — Senior Auto Claims Representative: Manages higher-value/complex losses, makes higher-authorization decisions, and mentors team members.
Minimum Qualifications
- Bachelor’s degree or equivalent experience.
- Minimum 3 years of material-damage / auto-physical-damage experience.
- Proven ability to prepare accurate estimates and settle total-loss vehicles.
- Strong MS Office skills and experience with estimating software.
- Prior field estimating or body shop experience and/or automotive repair/mechanical background.
- Strong estimating, negotiation, and interpersonal skills.
- High initiative, professional demeanor, and ability to work independently and in teams.
- Audit Score requirement: 95% (to be considered for ACS) or 97%+ (to be considered for SACR).
- I-CAR certification, AIC, AINS, or multi-state licensing (and maintenance of same) preferred for senior-level consideration.
Preferred Qualifications & Development
- College coursework or equivalent experience.
- Prior estimating or body-shop technical experience.
- Ongoing training and continuing-education opportunities are provided.
Compensation & Benefits
- Base salary range: $58,000–$90,000 per year (salary band shown as disclosed by the client).
- Competitive benefits package including medical and dental coverage (available day one), employer 401(k) contribution, paid time off, paid training, and continuing education reimbursement.
- Career development and mentoring opportunities across claims career levels.
Legal & Compliance Notes
- Applicants must reside in the Hampton Roads, VA area as a condition of this remote role.
- Confidential Client provides equal employment opportunity in all aspects of employment.
- Reasonable accommodations are available for qualified applicants with disabilities; if you need assistance during the application or interview process, please let Careertakes know.
Keywords & Search Tags (for optimization)
- Auto Claims Representative Hampton Roads, VA
- Auto claims adjuster
- Physical damage estimator
- Total loss settlement
- Estimating software experience
- I-CAR / AIC / AINS
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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