About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Information Technology (Government Software).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Provide entry-level, client-facing software support for Confidential Client’s product suite. You will handle inbound inquiries via phone, web, and email, analyze basic data and reports, troubleshoot product functionality, and escalate issues when appropriate. This role emphasizes clear communication, teamwork, and continual learning of the product and supporting tools.

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Responsibilities

• Provides inbound phone, web, and email software support to resolve client inquiries and straightforward technical problems.
• Analyzes data reports, forms, and web technologies at an entry level to isolate causes and recommend solutions.
• Resolves issues when within scope or routes/escalates to more experienced team members or development as needed.
• Uses the client management system to create, track, and update client issue tickets and status.
• Communicates proactively with clients and internal teams to set and manage expectations.
• Assists with creating or improving end-user documentation and knowledge-base content.
• Participates in team testing and troubleshooting activities to verify fixes.
• Commits to ongoing skill development and product knowledge growth.
• Adheres to company policies including Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.
• Performs other duties as assigned.

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Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Strong interpersonal skills and customer focus.
• Effective decision making and problem-solving skills for basic to moderate technical issues.
• Strong organizational skills and attention to detail.
• Analytical ability in a technical environment; comfortable reading reports and basic data.
• Excellent written and verbal communication skills.
• Comfortable using Microsoft Office applications.
• Ability to travel preferred.

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Skills & Tools

• Customer-facing technical support
• Help desk / ticketing systems
• Basic data/report analysis
• Microsoft Office (Word, Excel, Outlook)
• Written and verbal client communication
• Ability to escalate and collaborate with development teams

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Compensation

• Estimated base: $52,979 per year (estimated).

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Why This Role

This is an entry-level opportunity to begin a career in software support within the IT/government-software space. You’ll gain hands-on product experience, strengthen technical troubleshooting skills, and work directly with client-facing teams — a strong foundation for growth into senior support or product roles.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.