Associate Program Analyst (New Grad)
The Associate Program Analyst at Confidential Client supports the Global Customer Support program management team by assisting with data collection, analysis, and coordination of strategic projects aimed at improving support operations and customer experience. This entry-level role involves collaborating with cross-functional teams to implement solutions, track program progress, and support training and enablement activities under direct supervision in a hybrid work environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Confidential Client — Program Analyst (Entry / New Grad)
Confidential Client’s Global Customer Support program is hiring an entry-level Associate Program Analyst to support program management activities that help scale support operations and improve customer experience. This role is focused on learning foundational program management practices while assisting with data collection, reporting, coordination and communication across support and cross-functional teams.
What You’ll Do
- Support strategic Customer Support projects by assisting with data collection, basic data analysis, and documentation (partner analysis, business process mapping, governance reporting) under senior PM guidance.
- Coordinate with cross-functional teams and stakeholders to help implement solutions that improve customer experience; escalate to senior team members when appropriate.
- Track action items, coordinate logistics, and support communications, compliance, quality checks, system rollouts, and training logistics.
- Participate in initiatives to refine policies, workflows, and performance standards under direct supervision.
- Gather and document findings about current systems, practices, and service quality to support operational improvements.
- Assist onboarding and ongoing enablement activities for Support Engineers and other support roles.
- Complete additional responsibilities and projects as assigned.
What You’ll Bring
- Bachelor’s degree (technical discipline preferred) or equivalent experience.
- 0+ years of professional experience — recent graduates and early-career candidates encouraged to apply (summer 2025 and summer 2026 grads welcome).
- Basic familiarity with Google Workspace (Gmail, Calendar, Docs, Sheets), Slack, Zoom; exposure to project management tools such as Jira or Asana.
- Basic data-handling and problem-solving skills; follows established guidelines and general instructions.
- Strong written and verbal communication; provides clear status updates and transparent progress reporting.
- Detail-oriented, organized, and eager to learn program management fundamentals.
- Comfortable collaborating across teams and coordinating stakeholders under supervision.
- Demonstrates openness to diverse perspectives and the ability to influence without formal authority.
Nice to Have
- Familiarity with the security or identity management industry.
Location & Compensation
Authoritative location for this specific posting: Schiller Park, IL (hybrid).
This is a hybrid position open to candidates authorized to work in the United States or Canada and based near the Bellevue, Chicago (including Schiller Park), or Toronto offices. Relocation assistance is not provided for this role.
Salary information (as posted by the client):
- For candidates located in California (excl. SF Bay Area), Colorado, Illinois, New York and Washington: $77,000—$77,000 USD (annual base).
- For candidates located in Canada: $91,200—$91,200 CAD (annual base).
Actual pay will depend on skills, experience, and work location. Additional compensation may include equity (where applicable), bonus, and benefits (health, dental, vision, retirement, paid leave, etc.) per the client’s plans and policies.
What You’ll Experience / Benefits
- Structured onboarding and development designed to accelerate learning and impact.
- Standard benefits including medical/dental/vision, retirement savings options, paid leave, and programs to support well-being and community impact (details vary by region).
- A collaborative environment with opportunities to grow in program management and support operations.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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