Associate Program Analyst (New Grad)
The Associate Program Analyst at Confidential Client supports the Global Customer Support program management team by assisting with data collection, analysis, and coordination of strategic projects aimed at improving support operations and customer experience. This entry-level role involves collaborating with cross-functional teams to implement solutions, track program progress, and support training and enablement activities under direct supervision, providing foundational program management experience in a dynamic, hybrid work environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT (Identity & Access Management).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This entry-level Program Analyst role will support a Global Customer Support Program Management team focused on improving support operations and the customer experience. You will work under direct supervision and be exposed to foundational program management tasks.
- Support strategic projects by collecting and analyzing data, documenting findings, and preparing materials such as partner analysis, process maps, and governance reports.
- Coordinate with cross-functional teams and escalate issues to senior program managers when needed.
- Track program action items, coordinate logistics, and support communications for compliance, quality, systems rollouts, and training initiatives.
- Assist with tactical changes to support policies, workflows, and performance standards.
- Assess systems and processes by gathering data and documenting improvement opportunities.
- Help coordinate onboarding logistics and ongoing enablement activities for Support Engineers and related roles.
- Complete additional assigned projects and ad-hoc analyses to help the team scale.
Who You Are / Qualifications
- Bachelor’s degree (technical disciplines preferred) or equivalent experience.
- 0+ years of related professional experience — recent graduates and early-career candidates encouraged (Summer 2025 & Summer 2026 grads welcomed).
- Comfortable with core collaboration tools: Google Workspace (Gmail, Calendar, Docs, Sheets), Slack, and Zoom.
- Familiarity or exposure to project management tools such as Jira or Asana is a plus.
- Basic problem-solving ability and comfort working from established guidelines.
- Strong written and verbal communication; able to provide clear status updates.
- Detail-oriented, organized, and eager to learn program management fundamentals.
- Able to collaborate across a variety of stakeholders and adapt to changing priorities.
- Demonstrates openness to diverse perspectives and helps foster an inclusive team environment.
Nice to Have
- Any familiarity with security, identity management, or identity & access management (IAM) is a bonus.
Location & Work Model
This is a hybrid role. The position is open to candidates authorized to work in the United States or Canada and based near our client’s Bellevue, Chicago, or Toronto offices. Relocation assistance is not provided.
(Location for this posting: Chicago, IL — applicants should be able to work hybrid near the Chicago office.)
Compensation & Benefits
Base salary (for candidates located in Illinois): $77,000—$77,000 USD (annual). Actual pay will depend on skills, experience, and work location. Our client also offers equity (where applicable), bonus opportunities, and benefits such as health, dental and vision insurance, retirement savings, flexible spending accounts, and paid leave in accordance with applicable plans and policies.
Equal Employment Opportunity
Careertakes and our client are committed to inclusive hiring. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other legally protected characteristics. Reasonable accommodations are available for applicants who need them during the application or interview process.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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