Associate Product Manager - TLS
The Associate Product Manager for Travel & Lifestyle Services at Confidential Client drives data and personalization initiatives to enhance seamless, relevant travel experiences for Card Members across digital and agent channels. This role involves collaborating with engineering, analytics, and business teams to define product requirements, prioritize features, and deliver scalable, data-driven personalization solutions aligned with business goals and customer needs. The position emphasizes data governance, cross-channel consistency, and continuous optimization to improve customer engagement and servicing efficiency.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Financial Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the Role
Confidential Client (Financial Services) is hiring an Associate Product Manager – TLS to help define and deliver data and personalization capabilities that create seamless, relevant Card Member experiences across digital and agent servicing channels. You will work closely with Engineering, Analytics, Design, and business stakeholders to translate customer insights and business goals into prioritized, measurable product outcomes.
What You’ll Do
- Support development and execution of the data & personalization product roadmap aligned to TLS business priorities.
- Define product requirements, user stories, and acceptance criteria for personalization, recommendation, and data integration features.
- Collaborate with Engineering and Data teams to design scalable ETL/ELT pipelines, data models, and integrations that enable real-time and batch personalization.
- Partner with analytics and experimentation teams to measure feature performance, run tests, and use metrics to guide prioritization.
- Ensure consistent, connected cross-channel experiences across digital touchpoints and agent-facing servicing applications.
- Manage backlog, identify dependencies, and support Agile delivery to meet roadmap commitments.
- Build and maintain strong stakeholder relationships (Design, Risk, Compliance, Operations) to align timelines, resourcing, and expected outcomes.
- Support risk, privacy, and governance requirements for responsible use of customer data.
What We’re Looking For
Minimum qualifications
- Bachelor’s degree in Business, Technology, Engineering or related field, or equivalent experience.
- Experience in product management, business analysis, or technology delivery; familiarity with travel or customer-experience domains is a plus.
- Practical understanding of Agile product development and product lifecycle management.
- Familiarity with big data concepts, data pipelines, ETL/ELT, and cloud data platforms (e.g., GCP, BigQuery).
- Strong analytical and problem-solving skills; experience translating data and business needs into actionable product requirements.
- Excellent communication and stakeholder management skills.
- Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
- Customer-first mindset with interest in using data and technology to improve experiences.
Preferred qualifications
- Experience building data-driven products, personalization platforms, or customer data platforms.
- Familiarity with APIs, real-time decisioning, and integration patterns for personalization.
- Exposure to ML concepts, experimentation platforms, and product analytics (SQL, A/B testing).
- Experience with product tools such as Jira and Confluence, and familiarity with GitHub, Elasticsearch, or similar tools.
- Prior work in travel products or omnichannel servicing experiences.
- Knowledge of data privacy principles and enterprise data governance.
Compensation & Benefits
- Estimated base salary range: $78,000 — $124,750 per year.
- Competitive base pay plus bonus/incentive opportunities.
- Retirement plan with employer match (example: 6% company match).
- Comprehensive medical, dental, and vision plans; life and disability coverage.
- Parental leave, mental health resources, wellness programs, and professional development opportunities.
- Flexible working model — hybrid, onsite, or virtual depending on role and business needs.
Location & Work Model
This position is based in Phoenix, AZ. The role may be offered onsite, hybrid, or virtually depending on business needs. Candidates must be eligible to work in the U.S.; visa sponsorship may be considered for select roles depending on business requirements.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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