06 - Associate, Operations Quality
The Associate, Operations Quality role at Confidential Client involves creating and maintaining process documentation, managing quality systems, and leading internal and supplier quality audits to ensure compliance with ISO standards. This entry-level position requires close supervision while supporting continuous improvement initiatives and facilitating communication with auditors and stakeholders to uphold manufacturing and quality standards.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the Role
Confidential Client (IT) is hiring an entry-level Quality Associate focused on operations quality and process documentation in Richardson, TX. This role supports quality system documentation, internal audits, and ISO-aligned change control. The position is hands-on with documentation control, audit support and continuous improvement activities — a strong opportunity for candidates building a career in quality systems within the IT / technology sector.
What You’ll Do
- Create, publish, control and continuously improve process documentation (policies, procedures, work instructions).
- Maintain standard templates and ensure consistent documentation practices across teams.
- Store and manage controlled documents in document control systems and internal databases.
- Maintain links between Quality Manual and referenced 2nd-level documents.
- Develop and follow change-management processes that align with ISO standards; lead annual document reviews and revisions.
- Notify stakeholders when documents are released and provide controlled copies as required.
- Guide and support ISO and other auditors through documentation evidence and process explanations.
- Act as a lead or participant in internal quality system audits (process, product, system, supplier).
- Plan, perform, and report audit results; follow up on corrective actions and monitor their effectiveness.
- Review standards and controls for correctness and effectiveness; recommend improvements.
- Provide training and consultation on quality methods (SPC, workmanship, PCA), audit expectations and documentation practices.
- Support interactions with customers, government or external auditors as needed.
Qualifications
- 0–2 years of relevant quality, manufacturing, or documentation experience.
- Demonstrated understanding of documentation control and quality management systems.
- Familiarity with ISO standards and internal audit processes.
- Basic programming or scripting skills are a plus (for data extraction, reporting, or automation).
- Good analytical and problem-solving skills; attention to detail.
- Strong written and verbal communication; ability to interact effectively with internal and external stakeholders.
- Ability to exercise good judgment when implementing changes that affect processes or costs.
Skills & Tools
- Working knowledge of engineering and supply chain systems (examples: SQL, TMDB, COBRA, BPCS, PDM).
- Experience with document control systems and standard office applications (Word, Excel, Lotus Notes).
- Familiarity with documentation tools (FrameMaker, Visio) and UNIX-based environments (HP-UX) is advantageous.
- Basic programming/scripting (Python, SQL or similar) preferred but not required.
- Audit skills, corrective action processes, and SPC fundamentals.
Physical Demands & Work Environment
- Work is performed in a standard office environment.
- May require extended periods of sitting and sustained visual concentration on monitors and detailed data.
- Frequent repetitive manual movements (data entry, mouse use, calculator) are common.
Typical Education & Experience
- Bachelor’s degree in a related field, or an equivalent combination of education and experience.
- Entry-level: zero to two years of relevant experience.
- Educational requirements may vary by geography.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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