About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Summary & Location

Confidential Client is hiring for an entry-level Associate Member Services Officer in Thomasville, NC. This is a full-time, hourly role focused on delivering exceptional member (customer) service and building foundational branch operations skills in a financial services environment.

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Key Responsibilities

• Attend New Employee Training and complete required core module training.
• Provide courteous, accurate service to members in-person, by phone, and through digital channels.
• Run and balance a cash drawer; follow cash handling and check acceptance procedures.
• Open and maintain basic deposit accounts (share, money market, checking, Share Term Certificates) under supervision.
• Process domestic and foreign wire transfers; assist with ordering/returning foreign currency.
• Troubleshoot member account, card, and online-access issues, including disputes.
• Execute Notary Public services as requested (if asked by management).
• Organize, file, and scan documents; maintain confidentiality of member information.
• Assist with basic collections activities and document outreach as directed; attend required collection training before collecting loans.
• Begin training on consumer lending, credit card products, and subsequent advances on existing lines of credit.
• Learn to assist with Financial Advisory and Real Estate product referrals.
• Participate in ongoing training and development; complete required module programs within timelines set by management.
• Perform other administrative duties as assigned.

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Required Education & Skills

• High school diploma or GED equivalent.
• Strong customer-service orientation; ability to build trust and rapport with members.
• Good verbal and written communication skills.
• Basic problem-solving ability and attention to detail.
• Comfortable working in an office/branch environment with frequent sitting and routine interruptions.
• Ability to lift up to 10–15 pounds and use standard office equipment.
• Must complete the Credit Union Core Module Program within 12 months of hire.

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Preferred Qualifications

• Bachelor’s degree, CCUE Certification, or Associate of Arts/Science via the NC Community College Transfer Program (NC-CTP).
• Prior cash-handling or teller experience is helpful but not required.

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Compensation & Employment Type

• Compensation: $25.00 per hour (hourly wage as advertised).
• Employment Type: Full time
• Location: Thomasville, NC — on-site/branch position (not remote).

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Job Environment & Physical Requirements

• Office/branch setting with proximity to members and coworkers; background noise from phones, printers, and coin machines possible.
• Substantial sitting; frequent use of keyboard and telephone.
• Must be able to comprehend and respond to phone calls and in-person requests.

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Why Apply (What’s in it for you)

• Paid hourly pay at $25/hr for an entry-level role.
• Formal training program and clear advancement path into consumer lending and other branch roles.
• Hands-on experience across core branch functions and referrals to advisory services.
• Opportunity to develop a career in Accounting & Finance within a member-focused organization.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.