Associate Member Services Officer
The Associate Member Services Officer is an entry-level role at Confidential Client focused on delivering exemplary member service through routine branch operations including cash handling, account management, and responding to member inquiries. This position provides foundational training in lending, collections, and financial product knowledge while ensuring compliance with credit union policies and regulatory requirements. The role emphasizes professional communication, confidentiality, and continuous learning to support member needs effectively in an on-site branch environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the Role
Confidential Client is seeking an entry-level Associate Member Services Officer to join their branch team in Durham, NC. This full-time role pays $25 per hour and is designed to build foundational branch operations skills through structured training and on-the-job mentoring. Ideal for candidates who enjoy customer-facing work and want a pathway into consumer lending and financial services.
What You’ll Do
- Provide courteous, professional member service across in-person, phone, and digital channels.
- Process routine branch transactions including deposits, withdrawals, and account maintenance.
- Run and balance a cash drawer and follow cash-handling and check-acceptance procedures.
- Open and maintain basic accounts (share, money market, checking, share term certificates) under supervision.
- Assist with wire transfers, foreign currency orders/returns, and troubleshoot card/account access issues.
- Obtain and provide Notary Public services as requested and permitted.
- Organize, file, and scan daily documentation; support cross-department requests.
- Begin training in collections and consumer lending; document member contact and collection efforts per policy.
- Complete required training modules and participate in continuing-education programs to support advancement.
Required Qualifications
- High school diploma or GED (required).
- Strong verbal and written communication skills.
- Customer-service orientation with ability to build member trust and confidence.
- Basic problem-solving skills and attention to detail.
- Ability to complete required core training modules within 12 months of hire.
Preferred Qualifications
- Bachelor’s degree, CCUE certification, or Associate of Arts/Science via the NC Community College Transfer Program (NC-CTP).
Training & Career Path
- New employees complete initial onboarding and core branch modules; additional course work (consumer lending modules and CLP exam) is required to advance into consumer lending roles.
- On-the-job mentorship from experienced Member Service Representatives/Officers is provided.
Job Environment & Physical Requirements
- Office/branch setting with regular interaction with members and team members.
- Frequent sitting, computer and telephone use; ability to lift 10–15 pounds.
- Regular attendance and punctuality are mandatory.
Pay & Legal Notices
- Pay: $25.00 per hour.
- Confidential Client provides equal employment opportunity to all qualified applicants consistent with federal, state, and local law.
Other Details
- Employment type: Full time
- Location: Durham, NC
- Industry: Accounting & Finance
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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