About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Position Overview

The Associate Member Service Representative is an entry-level, full-time role supporting branch operations for a Confidential Client in the Accounting & Finance industry. This role focuses on delivering excellent member (customer) service across channels, processing routine branch transactions, and learning core banking systems and procedures. Compensation: $25 per hour.

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Essential Responsibilities

• Attend required new-employee training and complete core credit-union/banking modules.
• Provide courteous, professional service to members in-person, by phone, and via digital channels.
• Process routine transactions and balance a cash drawer according to performance standards.
• Follow security, confidentiality, and regulatory controls for member accounts and data.
• Adhere to check acceptance, holds, and cash-handling guidelines.
• Operate drive-through teller services and assist with ATM/mobile deposit evaluation.
• Balance vault, teller cash dispensers, coin machines, and prepare cash shipments when needed.
• Process domestic and foreign wire transfers; assist with foreign currency orders/returns.
• Troubleshoot basic member account issues, card problems, and online access; process disputes as required.
• Begin learning account opening and basic product referral procedures under supervision.
• Maintain daily records, support interdepartmental member requests, and complete assigned administrative duties.
• Participate in continuing education to expand knowledge of branch operations and financial products.

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Required Education & Experience

• High school diploma or GED (required).
• Strong customer-service orientation and aptitude for building member trust and confidence.
• Good verbal and written communication skills.
• Basic problem-solving ability and attention to detail.
• Willingness to complete the employer’s core training modules within 12 months of hire.

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Preferred Education & Experience

• Bachelor’s degree, CCUE certification, or Associate degree (AA/AS) via the NC Community College Transfer Program is a plus.

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Job Environment & Physical Requirements

• Office/branch setting with regular interaction with members and colleagues; moderate background noise.
• Primarily a seated role with frequent computer and telephone use.
• Ability to lift 10–15 pounds occasionally.
• Regular attendance and punctuality required.

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Compensation & Schedule

• Hourly rate: $25 per hour.
• Employment type: Full-time.
• Location: North Wilkesboro, NC (this listing uses Careertakes on behalf of a Confidential Client).

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What We Value

• Professionalism, integrity, and a member-first attitude.
• Willingness to learn and follow established policies and regulatory requirements.
• Positive teamwork and a commitment to ongoing development.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.