Associate IT Desktop Analyst
The Associate IT Desktop Analyst provides foundational onsite desktop support across Confidential Client locations, assisting with hardware and software troubleshooting, device deployment, and end-user support. This entry-level role emphasizes developing technical skills and delivering timely, effective service within a collaborative healthcare IT team, including participation in on-call rotations and occasional travel.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
This is an entry-level desktop support role within a larger IT team. You will deliver timely, hands-on support for end-user devices and contribute to deployments and projects that keep operations running smoothly.
- Respond to desktop and end-user incidents and service requests.
- Troubleshoot hardware and software issues for workstations, laptops, tablets, scanners and point-of-sale devices.
- Assist with device installations, configurations, deployments, replacements and cable management.
- Perform break/fix support and help collect retired equipment for proper disposal.
- Support projects and deployments as assigned.
- Participate in a rotating on-call schedule to respond to after-hours critical issues.
- Travel between client locations as needed to provide onsite support.
Responsibilities
- Respond to desktop and end-user incidents or service requests in a timely, customer-focused manner.
- Participate in workstation and end-user computing device installation and configuration activities.
- Diagnose and resolve workstation and device performance issues.
- Partner with Desktop Support Analysts to maintain end-user computing devices (workstations, badges, iPads, scanners, POS devices, etc.).
- Support device deployments, hardware lifecycle activities and equipment inventory management.
- Be available for rotational 24x7 on-call duty as scheduled.
Qualifications
Required
- Associate degree in Information Technology, Computer Science, or a related field — or equivalent combination of education and experience.
- Current, valid, unrestricted driver’s license and a safe driving record.
- Daily access to a reliable, insured vehicle for travel between client locations as needed.
- Ability to lift/move equipment up to 20 pounds.
- Foundational troubleshooting and critical thinking skills for desktop support.
- Strong customer service orientation and ability to communicate clearly with non-technical users.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Flexibility to adjust schedule for deployments, projects or operational needs.
Preferred
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 1+ years of experience in an IT desktop support or helpdesk role.
- CompTIA A+ certification.
Hours & Location
- Full-time, Monday–Friday core business hours; assigned shift between 7:00 a.m. and 5:00 p.m.
- Onsite role based at the Bloomington Corporate Office; regular onsite presence five days per week is required to support operational needs and team collaboration.
- Occasional evening/weekend work may be required for projects and deployments.
- Participation in a rotating on-call support schedule (typically one-week rotations every 2–3 months).
Compensation
- $24.04 - $36.06 per hour.
- Pay is based on role level, experience, education, skills, location and internal equity. Candidates may be eligible for additional compensation elements (e.g., shift differential, bonuses) where applicable.
Why You’ll Like Working with Our Client
Our client offers a mission-driven environment within the healthcare sector where IT support makes a direct impact on operations and patient care. Expect collaborative teammates, professional development opportunities, and benefits designed to support physical, mental and financial well-being.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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