About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This entry-level Associate Auto Claim Representative role provides structured training and hands-on experience handling auto and related damage claims. You will learn claim processes and systems while supporting customers and internal teams.

• Actively participate in structured training (virtual, classroom, on-the-job) covering policies, claims processes, systems, and procedures
• Assess policy coverage and determine compensability for auto and related property damage claims
• Investigate claims by gathering statements from policyholders, claimants, witnesses, and third parties
• Partner with internal resources and vendors to collect evidence and evaluate potential fraud
• Establish appropriate claim reserves; calculate and issue accurate claim payments
• Develop and execute action plans to resolve claims efficiently and fairly
• Communicate claim status clearly to policyholders, claimants, and business customers via phone and written correspondence
• Maintain accurate claim records in the claims management system
• Embrace continuous learning, including AI-enabled tools, digital workflows, and system upgrades
• Obtain and maintain required insurance adjuster license(s) per state law within three months of hire
• Perform other duties as assigned

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Qualifications

Minimum required and preferred qualifications for success in this role:

• High School Diploma or GED (required)
• Minimum one year of customer service experience (required)
• Bachelor’s degree (preferred) or previous internship/work experience in customer service or insurance
• Willingness to obtain an active adjuster license where required by state law
• Proficient with Microsoft Office (Word, Excel, Outlook); willingness to learn claims systems
• Strong verbal and written communication skills and professional telephone manner
• Sound judgment and ability to make decisions within established authority
• Attention to detail, strong organizational skills, and ability to manage multiple priorities
• Basic conflict resolution skills and a customer-first mindset
• Openness to continuous learning and adapting to new technologies and processes

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Compensation & Openings

• Salary range (national market range provided): $45,400.00 - $74,900.00 per year
• Target openings: 3
• Role: Full-time; training program typically 9–12 months with progression to independent claims handling upon program completion

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What’s in It for You

Benefits and programs available to eligible employees:

• Health insurance coverage available from day one for employees and eligible dependents
• Retirement: 401(k) match up to first 5% and a company-funded pension plan; student loan repayment linkage to retirement contributions (where offered)
• Paid Time Off: minimum of 20 days annually plus nine company holidays
• Wellness resources including mental health support, counseling, and health coaching
• Volunteer programs and matching gift opportunities
• Performance-based cash incentive awards and other total rewards

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Employment Details

• Location: Alpharetta, GA (onsite/office-based unless otherwise stated by the Confidential Client)
• Employment type: FULL_TIME
• Training: structured 9–12 month development program to prepare you for full claims handling responsibility
• Licensing: Acquire and maintain relevant state insurance adjuster license(s) within three months of hire where required
• Note: The Confidential Client may place hires at levels above or below the posted job level based on experience and skills

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.