About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Insurance / Surety.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Overview

Confidential Client is hiring an Associate Account Manager to support their Surety / Insurance operations in Naperville, IL. This is a full‑time, hybrid role (in-office Monday–Wednesday; Thursday–Friday optional remote) focused on day‑to‑day account service and underwriting support for agents, principals, and underwriters.

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What You’ll Do

You will provide high-quality customer service and administrative support across the account lifecycle to ensure accurate policy and bond processing and strong partner relationships.

• Enter new and renewal business into proprietary rating systems
• Prepare account service documents, client communications, and correspondence
• Process renewals, endorsements, audits, non‑renewals, and cancellations; review for accuracy
• Maintain bond/account files and ensure correspondence is actionable for client needs
• Coordinate with underwriters and agents to resolve questions and requests
• Respond to internal information requests and prepare monthly reports
• Prepare, submit, and test IT programming requests related to account servicing
• Assist in training colleagues and contribute to process improvements
• Perform other duties as assigned

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Qualifications

Must have:

• High school diploma or equivalent
• Basic accounting experience
• Familiarity with underwriting support processes, basic math, and problem‑solving techniques
• Strong keyboarding and data‑entry skills
• Effective written and verbal communication across internal and external audiences
• Authorization to work in the United States without current or future need for visa sponsorship

Preferred:

• Bachelor’s degree
• 2+ years underwriting support or insurance account experience
• Familiarity with AS/400 and OnBase systems

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Schedule & Location

• Work model: Hybrid — required onsite Monday through Wednesday in Naperville, IL; Thursday and Friday optional remote.
• Office location: Naperville, Illinois (local candidates or those willing to commute to the Naperville business site preferred).

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Compensation & Benefits

• Hourly pay range: $14.95/hour — $32.54/hour (actual pay will depend on experience, qualifications, and location)
• Total compensation package may include performance-based bonuses, 401(k) match, profit‑sharing opportunities, and additional benefits
• Benefits highlights:
  • Paid time off: 26 PTO days (entry level) + 12 company holidays
  • 7% 401(k) company match + profit sharing
  • Healthcare and wellness programs
  • Training, mentorship, and educational assistance programs
  • College loan assistance support plan
  • Dress‑for‑your‑day policy

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Hiring & Compliance Notes

• Confidential Client participates in E‑Verify.
• All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Candidates must be authorized to work in the U.S. and must not require visa sponsorship now or in the future.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.