About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the role

Confidential Client is hiring an entry-level Applications Specialist to support and improve the business applications teams use every day (POS and ticketing systems, productivity tools, and other line-of-business apps). This role works on a hybrid schedule based in Las Vegas, NV and will collaborate with senior IT staff to configure apps, resolve user issues, support integrations and rollouts, and document common fixes. The position includes occasional on-site Level 1 IT tasks (hardware setup, printers, peripherals) for up to ~4 hours per week.

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What You’ll Do

• Provide day-to-day support for business applications: user setup, permissions, configuration, and troubleshooting
• Triage and resolve application support tickets; escalate complex issues to senior team members
• Assist with application updates, testing, and rollouts; validate fixes and new features
• Help maintain integrations and data flows between applications under guidance
• Create and maintain user guides, documentation, and knowledge-base articles
• Support end-user training and onboarding for applications
• Perform occasional hands-on Level 1 IT tasks on-site (hardware swaps, printer/peripheral troubleshooting) — up to about 4 hours/week
• Other duties as assigned

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Compensation & Benefits

• Base salary: $80,000 per year (as listed)
• Extended benefits
• Short Term Incentive Program

(If you need accommodation at any step in the hiring process, please let us know.)

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Qualifications

• Strong customer service and clear communication skills with non-technical users
• Solid troubleshooting instincts and attention to detail
• Eager to learn and grow into broader applications/IT responsibilities
• Able to manage multiple requests and prioritize with guidance
• Comfortable with occasional hands-on Level 1 IT tasks and a customer-service mindset
• Collaborative team player within a cross-functional IT team
• Experience with POS systems (e.g., RTP, Retail Pro, Ventrata) is an asset but not required

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Education & Experience

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field — or equivalent practical experience
• 0–2 years in IT support, application support, or help desk roles (internships and coursework count)
• Exposure to supporting business applications or SaaS tools
• Basic understanding of how applications, databases, and integrations fit together
• Comfortable learning new systems quickly

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Additional information

• Employment type: Full-time
• Work model: Hybrid, based in Las Vegas, NV. On-site attendance expected when required.
• Confidential Client evaluates qualified applicants without regard to protected characteristics and will provide reasonable accommodation upon request.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.