About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

What You’ll Do

Confidential Client is seeking an Application Support Specialist (entry-level / early career) to join their IT team for a 12‑month, full‑time onsite contract in Plano, TX. In this role you will:

• Triage, diagnose and resolve application incidents and user-reported issues for business applications (desktop/web).
• Troubleshoot code-level and configuration problems in applications developed in VB, C#, Java, or equivalent technologies.
• Work directly with end users and internal teams to reproduce issues, collect logs, and produce root-cause documentation.
• Escalate complex defects to engineering and track remediation through to resolution.
• Maintain clear English and Korean communications with bilingual stakeholders — written and verbal.
• Create and maintain runbooks, knowledge-base articles, and incident reports.
• Participate in handoffs and shift coverage as needed (onsite schedule).

---

What We’re Looking For (Minimum Qualifications)

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 2 years of software development or application support experience (examples: VB, C#, Java).
• Fluency in Korean and English (spoken and written) — bilingual Korean required for stakeholder communication.
• Strong troubleshooting and debugging skills (logs, error traces, stack traces).
• Comfortable working onsite in Plano, TX for the duration of the contract.
• Good customer-service skills and ability to explain technical issues to non-technical users.

---

Nice to Have

• Experience with SQL/relational databases and querying (e.g., SQL Server).
• Familiarity with REST APIs, Windows Server, and application deployment concepts.
• Exposure to ticketing systems (Jira, ServiceNow, Remedy) and SLAs.
• Prior experience supporting enterprise or customer-facing applications.

---

Employment Details

• Location: Plano, TX (onsite)
• Type: Full‑time
• Term: 12 months (contract)
• Language requirement: Bilingual Korean (required)
• Estimated pay: $94,163 per year (Adzuna estimate; final compensation set by Confidential Client)

---

Why Join (What We Offer)

• Hands-on, early-career opportunity to support real-world enterprise applications.
• Close mentorship with engineering teams — accelerate your technical troubleshooting skills.
• Chance to build product knowledge and translate Korean <> English for global stakeholders.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.