About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, financial services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role summary

Confidential Client is hiring an Application Support Engineer to provide day-to-day production support for trading, CRM, and business-facing applications. This role focuses on troubleshooting user issues, investigating incidents, coordinating with technical teams and vendors, and supporting onboarding, access management, and testing. The position requires 5-days onsite in Midtown Manhattan for the first 90 days.

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What You’ll Do

• Provide L1/L2 application support for trading systems, CRM, and other business applications.
• Triage and troubleshoot user-reported issues; reproduce problems and identify root cause.
• Investigate system incidents, coordinate incident response and escalation with engineering teams and external vendors.
• Manage access requests and assist with onboarding tasks for new users.
• Execute and document system and release testing; validate fixes in production or staging.
• Partner with business users and stakeholders to support new initiatives and changes.
• Maintain runbooks, incident logs, and knowledge-base articles to improve operational efficiency.
• Deliver high-quality customer service and clear communication to non-technical stakeholders.

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Must-have qualifications

• Bachelor’s degree in Finance, Computer Science, Information Systems, Business Analytics, or a related field — or equivalent work experience.
• Strong interest in financial services, trading, capital markets, or fintech.
• Excellent problem-solving, verbal, and written communication skills.
• Proficiency with Excel and basic data analysis.
• Ability to work onsite in Manhattan, NY (5 days onsite required the first 90 days).
• Eligible to work in the United States.

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Nice-to-have / Technical exposure

• Experience or exposure to SQL, Python, databases, or production support tools.
• Internship or prior support experience in financial services or trading environments.
• Familiarity with incident management tools and ticketing systems.

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Compensation & benefits

• Estimated base salary: $70,820 per year (estimated).
• Access to health benefits starting on day 1 of employment.
• Opportunity to work within a financial services environment and gain hands-on production support experience.

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Location & schedule

• Onsite: Midtown Manhattan, NY — 5 days onsite required for the first 90 days. Ongoing onsite expectations will be discussed during the interview process.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.