About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, a company in the robotics and logistics automation industry (autonomous mobile robots and AGV/AMR solutions).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

Confidential Client is hiring an Entry-Level Robotics Aftersales Engineer to provide hands-on field support for AGV/AMR deployments supporting customers in the Louisville, KY region and broader U.S. sites. You will be a technical point of contact for aftersales, responsible for on-site deployment, debugging, repairs, preventative maintenance, and reporting to improve system uptime.

• Provide on-site deployment, debugging, troubleshooting, repair, and maintenance support for AGV/AMR projects at customer sites.
• Monitor and document AGV operating status during projects and provide regular updates to the Aftersales Manager.
• Diagnose technical issues, perform timely repairs, and support equipment recovery to ensure stable operation.
• Perform preventive maintenance, follow-up on unresolved issues, and deliver customer-site technical service.
• Produce and maintain service records, troubleshooting reports, maintenance logs, and customer support documentation.
• Assist with project schedule tracking and coordination for domestic and overseas projects as assigned.
• Collect and communicate customer feedback and technical requirements to internal engineering and product teams.

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Minimum Qualifications

• Bachelor’s degree in Robotics, Electrical Engineering, Computer Science, Mechanical Engineering, or a related technical field.
• Proven ability to collaborate effectively with cross-functional teams.
• Responsible, eager to learn, and able to pick up new technical concepts quickly.
• Familiarity with CAD/SolidWorks and Microsoft Office tools (Excel, Word, PowerPoint).
• Comfortable working in a hands-on, field-facing role with direct customer interaction.

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Preferred Qualifications

• Hands-on experience in robotics, warehouse equipment, or forklift maintenance.
• Experience in electrical automation, field application engineering (FAE), or field service roles.
• Experience analyzing field performance data or using diagnostics tools for embedded/robotic systems.

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Location & Travel

• This is an on-site, field-facing role based in Louisville, KY with travel required to customer sites as needed.
• Willingness to temporarily work at alternate sites during training or until an assigned facility becomes operational.
• Travel frequency will vary based on business needs and project schedules.

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Skills & Tools

• Mechanical and electrical troubleshooting for electromechanical systems.
• Basic PLC/automation familiarity desirable.
• CAD / SolidWorks for component-level review.
• Strong written communication for service reports and customer-facing documentation.
• Customer-service orientation and ability to manage priorities in the field.

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U.S. Benefits

• Medical insurance
• 401(k)
• Paid time off (PTO)

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Why Join

• Work with a confidential client that builds autonomous material handling solutions (AMRs/AGVs) used by major logistics and manufacturing customers.
• Gain broad field experience across deployment, service, and cross-functional problem solving.
• Opportunity to grow into senior field or engineering roles working closely with R&D and product teams.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.