Application Support Administrator with Security Clearance
The Application Support Administrator provides critical technical support and application management for law enforcement technology systems in a mission-critical environment. This role involves installing and supporting investigative and analysis applications, assisting end-users, and collaborating with vendors to resolve issues, while adhering to strict security clearance requirements and working flexible shifts including on-call duties.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client is hiring an Application Support Administrator to install, maintain, and support investigative and analysis applications used by agents and analysts. This full-time position is based in Redstone Arsenal, AL and requires shift work plus participation in an after-hours on-call rotation (including weekends and holidays).
- Install, configure, and update investigative and analysis applications; process and manage end-user access requests.
- Train and assist end users with access denials, application navigation, and common technical errors.
- Monitor application health and performance (IP Monitor and other tools) across platforms.
- Triage incidents, document comprehensive diagnostic details in tickets, and follow through to resolution.
- Coordinate with application vendors to report issues and drive fixes.
- Respond to customer IT inquiries via phone, self-service, and ticketing systems.
- Draft and maintain Standard Operating Procedures (SOPs) and knowledge base articles.
- Adhere to information security policies and procedures.
- Maintain availability on an after-hours on-call roster and work assigned shifts based on operational needs.
Required Qualifications
- Current Top-Secret clearance with ability to obtain SCI/CI-Poly if required for contract compliance.
- 1+ years supporting application users or application personnel in a technical environment.
- Strong problem analysis and troubleshooting skills.
- Excellent attention to detail and accuracy in documentation.
- Proven interpersonal and customer-service skills.
- Basic understanding of IT Service Management (ITSM) processes.
Preferred Qualifications
- Bachelor’s degree or equivalent experience and/or technical certifications.
- Relevant certifications such as Windows Server, MCSA, MCP, VCP5, or ITIL Foundations.
- Prior experience supporting mission-critical or investigative systems is a plus.
Compensation & Work Details
- Estimated salary: $70,721 per year (estimated).
- Employment type: Full-time.
- Location: Redstone Arsenal, AL (on-site).
- Schedule: Shift work and rotating on-call; candidates must be flexible and able to work weekends/holidays as required.
- Note: This position requires the appropriate security clearance and will include background and suitability checks as part of the hiring process.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
Negotiate a higher salary! Check the salary ranges for this job type in your area.
View My Salary Range