About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

---

Role overview

Confidential Client is hiring an entry-level AI Product Specialist to build, tune, test, and document conversational AI agents using a commercial AI Agent Platform. This role combines hands-on prompt engineering, conversational design, QA testing, and lightweight scripting/functions to create voice and text agents that meet customer goals. The position is an excellent entry point into AI product, engineering, or customer-facing technical roles.

---

What You’ll Do

• Own creation and refinement of voice prompts and conversation flows for AI Agents.
• Build agents on the platform using prompt engineering techniques and conversation design best practices.
• Tune model and audio settings (STT, LLM, TTS) to achieve brand-aligned, natural interactions that meet customer success criteria.
• Develop small custom functions (validate zip code, schedule callback, update profile) when LLMs need deterministic behavior.
• Create and run QA test plans; develop tooling or scripts to scale QA and validate agent performance.
• Review customer artifacts (call recordings, scripts, FAQs, brand guidelines) to inform agent behavior.
• Work with Forward-Deployed Engineers and PMs to iterate agents and deliver product feedback to improve the platform.
• Build simple demos and MVP agents to support sales conversations when needed.
• Document and codify best practices, share findings across the team, and contribute to prompt engineering forums.

---

About You

• Bachelor’s or Master’s degree in a technical field (Computer Science, Engineering, Data Science) — or equivalent hands-on experience with prompt engineering.
• 0–2 years of professional experience (internships, start-up roles, or significant projects) demonstrating technical curiosity and delivery.
• Experience or strong interest in voice AI, conversational design, or LLM-based systems.
• Comfortable writing small code snippets or functions (JavaScript/Python or similar) to extend agent capability.
• Strong analytical thinking, problem decomposition, and attention to detail for QA and iteration.
• Excellent time-management and communication skills; able to prioritize work and keep stakeholders informed.
• Entrepreneurial mindset: adaptable, fast learner, and willing to take ownership.

---

Career Path & Collaboration

This is an early-career, technical product role. After 12–24 months, high performers are expected to grow into product management, engineering, or customer-facing technical roles (e.g., Forward-Deployed Engineer). You’ll work closely with PMs, engineers, and customer-facing teams to shape product requirements and features.

---

Compensation & Benefits

Estimated base pay (as provided in the original posting): $95,489 per year (estimated). Actual compensation will be determined based on candidate experience, location, and other factors. All offers may include equity and a variable component where applicable.

Benefits (representative):

• Medical, dental, and vision plans (company-covered portion noted by the employer)
• Flexible PTO and paid holidays
• 401(k) plan and parental leave
• Pre-tax commuter benefits
• In-office breakfast/snacks, team events, and annual off-sites
• Company-issued laptop and workstation support

---

Location & Schedule

This role is based in Ny State Campus, NY. The position is hybrid/on-site as required by the client (onsite schedule details provided by the client). Applicants must be legally authorized to work in the United States.

---

Notes on hiring process

Careertakes and Confidential Client may use AI-assisted tools to support application review (resume screening, initial assessments). These tools assist recruiting teams and do not replace human decision-making. Final hiring decisions are made by people.

---

Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.