AI Product Specialist
The AI Product Specialist at Confidential Client is responsible for building, refining, and testing AI Agents using the Regal AI Agent Platform to create natural, brand-aligned conversational experiences that meet customer business objectives. This entry-level role involves prompt engineering, custom function development, quality assurance, and collaboration with product and engineering teams to enhance AI Agent performance, with opportunities for career growth into senior technical or product roles.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, AI Agent Platform (Artificial Intelligence & Voice AI).
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Role Overview
Confidential Client is hiring an AI Product Specialist to build, tune, test, and document conversational AI agents using a proprietary AI agent platform. This is an entry-level, hands-on technical role with two weeks of intensive training, then day-to-day responsibility for prompt engineering, conversational flow design, QA/testing, and delivering product feedback. The role is a strong launchpad into product, engineering, or customer-facing technical roles after 1–2 years.
What You’ll Do
- Own the design and refinement of voice prompts and conversational flows for AI Agents to deliver natural, brand-aligned interactions.
- Build agents on the Confidential Client platform using prompt engineering best practices and platform tooling.
- Tune agent settings and providers (STT, TTS, LLM) to meet quality and business objectives.
- Create lightweight code/functions to extend agent capabilities (e.g., validate ZIP, schedule callback, update profile).
- Develop and run QA test cases; build or improve tooling to scale QA and ensure agents meet internal and client quality standards.
- Review customer artifacts (call recordings, scripts, knowledge bases, brand guides) to inform agent design.
- Partner with forward-deployed engineers and product teams to iterate on agent performance and deliver product feedback.
- Support sales demos by building MVP agents during the sales process.
- Codify and share prompt engineering and conversational best practices for internal teams.
Who You Are
- Bachelor’s or Master’s degree in a technical field (Computer Science, Engineering, Data Science) or equivalent hands-on experience with prompt engineering or conversational design.
- 0–2 years of professional or internship experience at startups, tech teams, or demonstrable personal/school projects.
- Strong curiosity about AI and voice technologies; hands-on experimentation with prompt engineering or conversational design preferred.
- Analytical problem-solver who breaks down problems and iterates quickly.
- Good time-management and communication skills; able to prioritize and keep stakeholders informed.
- Relentless ownership mentality and comfort working in fast-paced, ambiguous environments.
- Interest in building a long-term career in AI product, engineering, or customer-facing technical roles.
Benefits & Perks
- Medical, dental, and vision plans (company covers a significant portion).
- Flexible PTO and paid holidays.
- 401(k) plan and paid parental leave.
- Pre-tax commuter benefits.
- In-office breakfast, snacks, happy hours, team outings, and annual off-sites.
- Company-provided laptop and full workstation.
- Competitive equity package; some offers may include variable compensation.
Location & Schedule
This position is based in New York City (HQ — NoMad). The role is hybrid with an in-office requirement on Tuesday/Wednesday/Thursday and the option to work more days onsite as desired.
Candidate & Hiring Notes
Careertakes is screening on behalf of our client. The reasonably estimated base salary shown on the source posting is $98,814 per year (est.). Actual offers are individualized based on experience, location, and qualifications.
You may be flagged for additional matched roles through Careertakes. We may use AI-assisted tools to help with resume review or application processing; these tools do not replace human decision-making. Final hiring decisions are made by people.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
Negotiate a higher salary! Check the salary ranges for this job type in your area.
View My Salary Range