About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT consulting for life sciences & critical industries.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role Overview

Confidential Client is hiring an entry-level AI Knowledge Platform Analyst to help accelerate the application of AI across an enterprise knowledge platform built on Glean. This hands-on role will support building and refining agents, structuring knowledge across systems (SharePoint, Confluence, Salesforce, Smartsheet, OneDrive, Teams), prototyping AI workflows, and driving adoption across technical and business teams.

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Key Responsibilities

• Agent building & refinement

  • Build, test, and iterate Glean agents that automate multi-step workflows (contract review, proposal drafting, knowledge retrieval, document generation).
  • Translate business requirements into agent instructions, branching logic, and workflow configurations.
  • Evaluate outputs for accuracy and relevance; iterate on prompts and configurations.
  • Document agent designs, use cases, and operating instructions for maintainability and scale.

• Knowledge structure & curation

  • Organize, tag, and structure content across connected sources to improve search relevance and AI-assisted retrieval.
  • Support Glean Collections and curated knowledge groupings to make expertise reusable.
  • Identify knowledge gaps and work with subject matter experts to fill them.
  • Help convert workflows and implementation learnings into structured, reusable IP.

• AI workflow & solution support

  • Support design and delivery of AI-enabled workflows using Glean, Microsoft Copilot, Power Automate, and related platforms.
  • Assist in building rapid prototypes and pilots that demonstrate value.
  • Participate in testing and QA for new agents, workflows, and AI features prior to deployment.

• Adoption & enablement

  • Support demos, examples, and training materials for internal “Learn More About AI” sessions.
  • Assist with user onboarding and feature walkthroughs for the Glean platform.
  • Collect user feedback, identify friction points, and translate findings into improvements.
  • Contribute to internal communications that highlight AI wins and encourage adoption.

• Governance & documentation

  • Follow established AI governance, content-handling rules, and guardrails.
  • Maintain documentation of agents, workflows, data sources, and permissions.
  • Support audit readiness by ensuring configurations are well documented and aligned with enterprise standards.

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Qualifications

Education

• Bachelor’s degree (recent graduate or graduating by start date) in Information Systems, Computer Science, Data Science, Business Analytics, Engineering, or related field.
• Strong academic record with coursework or projects involving AI, machine learning, data management, or enterprise systems.

Required skills

• Demonstrated interest in applied AI, enterprise search, or knowledge management.
• Familiarity with AI tools such as ChatGPT, Claude, Copilot, or similar platforms.
• Strong written and verbal communication; able to explain technical concepts to non-technical audiences.
• Analytical mindset; able to break down ambiguous problems into structured steps.
• Comfortable in a fast-paced environment with evolving priorities and continuous learning.
• High attention to detail and a willingness to iterate.

Preferred qualifications

• Internship or co-op experience in IT, digital transformation, or consulting.
• Exposure to SharePoint, Confluence, Salesforce, Smartsheet, or similar enterprise platforms.
• Experience building workflows/automation or no-code/low-code solutions (Power Automate, Zapier, etc.).
• Familiarity with RAG (retrieval-augmented generation), semantic search, prompt design, or agent orchestration.
• Experience producing documentation, training materials, or knowledge base content.

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What You Will Learn

• Practical experience with enterprise AI platforms and real user workflows.
• Building and refining multi-step AI agents with Glean’s Agent Builder, including branching and human-in-the-loop patterns.
• Structuring and curating knowledge so AI returns accurate, relevant, and governed results.
• How a consulting & engineering firm captures project expertise and turns it into reusable IP.
• Working cross-functionally to identify opportunities, prototype solutions, and drive adoption.

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Compensation & Benefits

• Base salary range: $65,000 to $75,000 per year (good-faith estimate; final compensation based on experience, skills, internal equity, and business needs).
• Eligible for variable compensation.
• Highly competitive Medical, Dental, and Vision insurance.
• Flexible Spending or Health Savings Accounts.
• Unlimited vacation time and 10 paid holidays.
• 12 weeks birthing parent leave.
• Pet insurance.
• Retirement savings: 401(k) and Employee Stock Ownership Plan.
• Employee referral bonus and professional development reimbursement.
• Company-paid STD, LTD, and life insurance.

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Work Location & Schedule

• This role is on-site in Foxboro, MA.
• Full on-site presence required 5 days/week for the first 4–6 months. After that: on-site four days/week (Monday, Wednesday, Thursday + alternating Tuesday/Friday as needed).
• Must be currently authorized to work in the United States.

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Additional Information

• This is an entry-level, hands-on position ideal for a recent graduate excited about applied AI and knowledge platforms.
• Confidential Client follows established hiring policies and will not pay fees to agencies without a signed agreement.
• Confidential Client is an Equal Opportunity Employer and will consider all qualified applicants without regard to protected characteristics.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.