AI Chat Product Management Trainee - Bilingual Mandarin Required
This role is a Product Management Trainee position focused on the AI Chat product for Confidential Client stores, where the candidate will learn the full product management lifecycle by supporting and eventually owning product modules. Responsibilities include analyzing AI chat interactions, designing AI responses, tracking product metrics, conducting user and market research, collaborating cross-functionally, and iterating on product improvements in a hybrid work setting based in Cary, NC. The position requires bilingual Mandarin communication skills and a strong passion for product management in SaaS and e-commerce contexts.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT Services and IT Consulting.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
About the Role
Confidential Client is hiring an entry-level AI Chat Product Management Trainee to join their AI Chat product team. This is a hands-on, mentorship-driven program where you will learn the full product management workflow by doing real work: reviewing live conversations, designing intent-handling, defining requirements, running experiments, and tracking quality metrics. Base location required: Cary, NC. This role is hybrid; relocation to Cary, NC is required (Confidential Client cannot hire in other states).
What You’ll Do
- Review live AI Chat conversations, identify misunderstandings or incorrect answers, and work with engineering to implement fixes.
- Design intent flows for common shopper queries (order status, returns, refunds, product questions), including clarifying questions and human handoffs.
- Ensure AI Chat uses order, tracking, returns, and policy data correctly so the assistant doesn’t promise inaccurate outcomes.
- Track and report product metrics such as resolution rate, handoff rate, answer accuracy, and shopper satisfaction.
- Build evaluation sets and quality checks for pre- and post-release validation.
- Support feature discovery, ideation, and planning with user flows and solution sketches.
Product Requirement Analysis & Solution Design
- Collect and analyze user feedback, customer requests, product data, and market signals to find improvement opportunities.
- Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria.
- Track features from discovery through design, engineering, QA, and launch to ensure solutions are delivered correctly.
Product Iteration
- Monitor product performance and user feedback after launch.
- Surface regressions and propose follow-up improvements.
- Run experiments and iterate quickly to improve the experience.
User & Market Research
- Participate in user interviews and merchant feedback sessions (Shopify merchants / e-commerce brands).
- Produce structured competitive analysis and convert insights into product recommendations.
Cross-Team Collaboration & Execution
- Work closely with engineering, design, QA, operations, and customer success to deliver high-quality releases.
- Proactively track progress, surface risks, and follow through on commitments.
- Conduct retrospectives and document learnings after launches.
Continuous PM Development
- Learn product planning, user research, data analysis, and project management through hands-on work.
- Conduct retrospectives and build product judgment through iteration.
- Grow responsibility over time with a goal of owning a product module independently.
Minimum Qualifications
- Recent graduate from a U.S. university (BS or MS), or within 1–2 years of graduation.
- Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred.
- Internship experience in product management, product operations, business analysis, user research, software development, or SaaS is a plus.
- Mandarin Chinese communication ability required (verbal and written).
- Strong written and verbal English communication.
- Fast learner, structured thinker, and comfortable using data and user facts to inform decisions.
- Results-oriented with an owner mindset and strong attention to detail.
- Eligible to work in the United States.
Preferred / Nice-to-Have
- Hands-on experience with LLMs, chatbots, prompting, or evaluating AI output.
- Experience in customer support, conversational design, or UX research.
- Familiarity with e-commerce or Shopify stores.
Compensation & Benefits
- Starting pay: $60,000–$85,000 (depends on experience; open to negotiation).
- Benefits include:
- 401(k)
- PTO
- Paid holidays
- Insurance
Other Details
- Employment type: Full-time (hybrid). Base location required: Cary, NC. Confidential Client is unable to hire candidates outside North Carolina for this role — relocation required.
- This role is part of a training/early-career program and focuses on hands-on learning with measurable outcomes and mentorship.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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