About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

• Execute and monitor pre-built orchestration agents in Optimizely Opal (Mark) following documented workflows and playbooks.
• Track agent runs for successful completion; log, flag, and escalate errors, failures, or unexpected outputs to senior team members.
• Perform first-line troubleshooting on failed or stalled executions using established runbooks.
• Maintain accurate records of agent activity, execution logs, and outcomes for reporting and audit purposes.
• Support data hygiene and input-quality checks that feed orchestration workflows (verify source data, tagging, triggers).
• Assist in testing new or updated orchestration agents prior to production rollout and document results.
• Collaborate with the MarTech Platform & Integration Manager and cross-functional stakeholders (marketing ops, campaign teams) to understand workflow requirements and communicate agent status.
• Escalate platform bugs, integration failures, or data discrepancies to the appropriate internal or vendor support channel.
• Contribute to internal documentation of agent configurations, standard operating procedures, and lessons learned.
• Participate in ongoing training to build proficiency in Optimizely Opal / Mark and broader marketing automation concepts.

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Minimum Qualifications

• Bachelor’s degree (Marketing, Business, Information Systems, Computer Science, Data Analytics, or related field).
• 0–1 years of professional experience; internships, co‑ops, or relevant coursework welcome.
• Strong attention to detail and ability to follow structured processes and documentation.
• Basic understanding of, or strong interest in, marketing automation, workflow tools, or AI/agent-based systems.
• Comfortable working with spreadsheets and structured data (Excel / Google Sheets).
• Clear written communication skills for logging issues and documenting processes.
• Ability to work independently in a fully remote environment and manage recurring operational tasks.

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Preferred Qualifications

• Exposure to Optimizely Opal / Mark or other marketing automation platforms (HubSpot, Marketo, Salesforce Marketing Cloud).
• Basic familiarity with APIs, webhooks, or no-code/low-code automation tools (Zapier, Make).
• Coursework or personal projects involving AI agents, chatbots, or workflow automation.
• Experience with ticketing/documentation tools (Jira, Confluence, Notion).

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What Success Looks Like in the First 90 Days

• Independently execute and monitor assigned orchestration agents with minimal supervision.
• Accurately identify and escalate agent failures following the correct runbook and channel.
• Build working knowledge of the team’s MarTech stack and how orchestration agents fit into broader campaign workflows.
• Establish a reliable documentation habit for agent runs, issues, and resolutions.

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Why Join This Team

• Hands‑on exposure to agentic AI orchestration in a live MarTech environment — a fast‑growing skill set.
• Mentorship from the MarTech Platform & Integration Manager and a clear growth path into platform, integration, or automation-engineering roles.
• Work fully remote (U.S. based, excluding Alaska) with a team focused on practical automation that delivers measurable campaign value.

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Compensation & Location

• This role is TELECOMMUTE (remote within the United States except Alaska).
• Base salary target range across the employer’s U.S. labor zones: $62,643 — $113,747 (base pay only; total compensation may include bonus and benefits). Specific range for your work location will be shared during the hiring process.
• May require a background check due to routine access to confidential client data. Qualified applicants with arrest or conviction records will be considered in accordance with local ordinances and state law.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.