Admissions CRM Administrator
The Admissions CRM Administrator at Confidential Client manages and optimizes the Slate Admissions/CRM system to support recruitment, application, admission, and enrollment processes. This entry-level role involves technical administration, developing workflows and communications, data integration, and providing training and support to admissions staff to enhance operational efficiency and student experience. The position requires collaboration with internal and external stakeholders and participation in system upgrades and enrollment initiatives.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, IT.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Responsibilities
- Serve as the primary technical administrator and subject-matter expert for the Slate Admissions/CRM system used by the Confidential Client.
- Design, develop, and maintain Slate functionality (queries, workflows, rules, forms, portals, checklists).
- Build and maintain applicant-facing Slate portals using foundational HTML and CSS to improve accessibility and presentation.
- Create and manage recruitment and admissions communications (automated and personalized email, SMS/text, notifications).
- Develop and manage communication campaigns, templates, and populations to deliver timely, targeted messaging to prospective, admitted, and enrolled students.
- Manage data flows and integrations between Slate, third-party platforms, the student information system, and other systems of record.
- Coordinate with internal stakeholders and external vendors to troubleshoot issues and ensure reliable system functionality.
- Provide technical support, training, and documentation for Admissions staff and university stakeholders to encourage consistent, effective use of Slate.
- Act as an escalation point for complex admissions-technology issues.
- Support graduate, undergraduate, transfer, concurrent, and other admissions processes to ensure system alignment with admissions policies and procedures.
- Produce and maintain queries, reports, dashboards, and data extracts to support operations and institutional decision-making.
- Participate in planning, testing, implementation, and maintenance of Slate upgrades, releases, enhancements, and integrations.
- Contribute to special projects related to enrollment management, CRM development, data management, recruitment, and student success.
- Perform other duties as assigned to support the Office of Admissions' objectives.
Required Education, Skills & Abilities
- Bachelor’s degree from a regionally accredited university.
- Strong attention to detail in maintaining accurate student information, system configuration, workflows, and communications.
- Analytical problem-solving skills with the ability to develop and clearly communicate practical recommendations.
- Excellent interpersonal skills and the ability to establish effective working relationships with students, faculty, staff, and external partners.
- Effective verbal and written communication skills for diverse audiences.
- Comfortable operating in a changing environment and handling multiple priorities.
- Ability to work independently with minimal supervision and manage time to meet deadlines.
Preferred Qualifications
- At least 36 months of experience in IT, business, CRM administration, or a related field.
- Prior experience with higher education platforms and software such as Slate, Banner, and COGNOS.
- Familiarity with HTML and CSS for portal/interface customization.
Physical Demands & Working Environment
- Primarily desk-based work requiring extended display-screen use.
- Manual dexterity typical of office work.
- Occasional limited evening and weekend duties for admissions events, training, or professional development.
- Ability to collaborate with colleagues and respond constructively to feedback.
Compensation
- Base salary: USD 34,500 per year.
- Opportunity for performance compensation subject to approval and budgetary availability.
- Any state- or locality-specific pay transparency requirements will be respected in published listings.
About the Confidential Client
Confidential Client is a state-supported regional institution offering undergraduate and graduate degrees and serving a diverse community. The organization is committed to student success and continuous improvement of enrollment and admissions processes through technology and data-informed practices.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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