About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Role overview

Confidential Client is hiring an Activation & Customer Success Associate to engage with clients, support onboarding, and drive customer outcomes using CRM and data insights. This is a full-time role based in West Miami, FL. The role blends client-facing relationship work with data-informed process improvement and offers opportunities for professional growth within the organization.

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What You’ll Do

• Engage with clients to understand needs, priorities, and success metrics
• Support client onboarding and day-to-day account management to build long-term relationships
• Use CRM tools and data analytics to inform client strategies and improve service delivery
• Troubleshoot and resolve customer issues to sustain positive experiences and retention
• Collaborate with cross-functional teams to design and deliver client solutions
• Collect and analyze information from multiple sources to spot patterns and recommend actions
• Take ownership of deliverables and support continuous improvement initiatives
• Communicate clearly with clients and internal stakeholders; apply active listening

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Required qualifications

• Bachelor’s degree (or equivalent experience)
• Minimum 1 year of professional experience in customer success, account management, or related client-facing role
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) or demonstrated aptitude to learn CRM tools quickly
• Strong verbal and written communication skills
• Analytical mindset with basic experience using data to inform decisions
• Ability to handle multiple priorities in a fast-paced environment and collaborate across teams

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Preferred / Nice-to-have

• Master’s degree or MBA
• Proven experience with customer onboarding and retention initiatives
• Practical experience with data analytics tools or structured reporting (Excel, SQL, BI tools)
• Demonstrated experience improving customer success workflows or onboarding processes

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Compensation & benefits

• Salary range: $50,500 — $140,000 annually (actual compensation depends on skills, experience, location, and applicable law)
• Eligible for an annual discretionary bonus (per company policy)
• Standard benefits may include medical, dental, vision, retirement (401k), paid holidays, vacation, and sick leave (benefit details vary by location)

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Location & employment type

• Work location: West Miami, FL (on-site / hybrid depending on team needs)
• Employment type: Full-time

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Additional notes

• Confidential Client is an equal opportunity employer and considers applicants without regard to protected characteristics.
• Confidential Client does not generally intend to sponsor H‑1B visa applicants for this role except as allowed under its visa policy.
• Applications will be accepted until the position is filled or the posting is removed.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.