About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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About the Role

Confidential Client is seeking an experienced Activation & Customer Success Associate to join their team in Phoenix, AZ. In this client-facing role you'll help customers get value from software and services, support onboarding and retention, and use data to drive better outcomes. This is a hands-on, early-career to experienced-associate position where curiosity, strong communication, and basic technical fluency (CRM and analytics) matter.

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What You’ll Do

• Engage with clients to understand needs, goals, and success criteria
• Lead or support client onboarding and implementation activities
• Manage customer interactions across channels and resolve issues to maintain a positive experience
• Use CRM tools to track accounts, tasks, and outcomes
• Analyze data to identify trends, inform strategy, and measure success metrics
• Collaborate with cross-functional teams to deliver solutions in a fast-paced environment
• Contribute to process improvements and documentation to scale best practices
• Take ownership of personal development and contribute to team goals

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Minimum Qualifications

• Bachelor’s degree (or equivalent experience)
• 1+ years of experience in customer success, customer support, client onboarding, or related roles
• Strong written and verbal communication skills
• Experience using a Customer Relationship Management (CRM) system
• Basic data literacy — comfortable using spreadsheets and/or analytics to inform decisions
• Ability to manage multiple priorities and maintain a client-focused mindset

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Preferred (Nice-to-Have)

• Master’s degree or MBA
• Demonstrated success with customer retention or satisfaction initiatives
• Experience with customer success platforms, ticketing systems, or product analytics tools
• Proven active listening and stakeholder-management skills
• Experience working with enterprise clients or in professional services environments

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Compensation & Benefits

The salary range for this position is $50,500 - $140,000 per year. Actual compensation within the range will depend on skills, experience, qualifications, and location, and will comply with applicable employment laws. All hired individuals are eligible for an annual discretionary bonus where applicable.

Confidential Client offers a benefits package that may include medical, dental, vision, retirement savings (e.g., 401k), paid time off, and other offerings that vary by location and employment status.

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Location & Employment Type

• Location: Phoenix, AZ (onsite / hybrid / remote details to be confirmed with the hiring team)
• Employment type: Full-time

Where applicable, Confidential Client will consider arrest or conviction records in accordance with local fair chance / "ban-the-box" laws.

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Why This Role Is a Good Fit

• You enjoy working directly with customers to drive outcomes and measure impact
• You are comfortable using CRM and data to prioritize work and show results
• You want a role that blends technical adoption, relationship-building, and problem-solving with room to grow

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.