About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Accounting & Finance.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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Compensation

Competitive hourly pay: $19.50 - $22.00 per hour (hiring range; final offer dependent on experience).

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Responsibilities

• Implement collection processes for past-due accounts using multiple internal systems.
• Document all internal and external customer communications to maintain accurate account records.
• Review account details to determine best resolution strategies while preserving customer relationships.
• Manage a portfolio of customer accounts via phone, fax, email and customer portals.
• Practice active listening to confirm and clarify customer information and resolve inquiries.
• Explain billing options and solutions clearly and professionally; ensure customers feel supported.
• Follow departmental procedures to deliver consistent, high-quality customer service.
• Serve as a liaison to other departments to mitigate credit risk and resolve account issues.
• Participate in training and development to deepen product, process and systems knowledge.
• Perform other duties as assigned to support team and business objectives.

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Career Path & Levels

Entry, Intermediate and Senior levels are available with defined expectations:

• Entry Level: 0–2 years relevant experience. Manages one line of business; reconciles account history; demonstrates basic Excel competency; associates degree or equivalent.
• Intermediate Level: 2–4 years. Handles unapplied cash, assists training, manages two lines of business; advanced Excel skills; bachelor’s preferred.
• Senior Level: 3–5 years. Cross-trains across lines of business, processes adjustments/credit requests within limits, mentors others and presents at a high level; bachelor’s degree expected.

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Qualifications & Skills

• Associate’s degree in accounting/finance or equivalent experience required; bachelor’s preferred.
• 0–2 years accounting or related experience desired for entry; higher levels require more experience as noted above.
• Proficiency with Microsoft Office; basic-to-intermediate Excel required (advanced Excel for mid/senior levels).
• Strong verbal and written communication, active listening, and presentation skills.
• Ability to work well under pressure and meet deadlines.
• Must be legally authorized to work in the U.S. and able to work on-site in Rutland, VT.
• Customer-service orientation and ability to work collaboratively in a team environment.

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What We Value

• Accuracy and attention to detail in account management.
• Professionalism when interacting with customers and internal partners.
• Continuous learning mindset and willingness to cross-train.
• Problem-solving and sound judgment with a focus on retention and resolution.

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Tools & Systems

• Microsoft Office (Excel proficiency required)
• CRM / billing systems (experience navigating multiple platforms preferred)

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Location & Employment Type

• On-site role in Rutland, VT. Employment type: Full-time (expected).

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.