Account Representative (Collections, Sales, & Support)
The Account Representative manages internal business client accounts by balancing collections, customer support, and sales retention in a high-volume call center environment. This entry-level role involves handling inbound and outbound calls using an ACD system, resolving past-due accounts, supporting customer inquiries, and identifying sales opportunities to enhance client relationships and company revenue.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Customer Services.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
Position Overview
Confidential Client is hiring an entry-level Account Representative to join their internal customer operations team in Guilford College, NC. This on-site, full-time role blends soft-collections, customer support, and inbound order-processing sales in a high-volume call center using an Automatic Call Distributor (ACD) system.
What You’ll Do
- Manage past-due internal customer accounts and proactively coordinate payment arrangements.
- Conduct inbound and outbound collections calls with a professional, solution-oriented approach.
- Audit client files and maintain accurate documentation of collection and billing activity.
- Serve as a primary point of contact for account setups, billing questions, and administrative requests.
- Perform account analysis to resolve discrepancies and update CRM records.
- Collaborate with finance and account management to escalate complex disputes.
- Identify upsell and cross-sell opportunities and place reorders for existing accounts.
- Engage dormant or active internal customers to drive retention and revenue.
- Handle a steady volume of ACD-driven inbound and outbound calls (averaging 60–80 contacts/day) while maintaining KPI targets (average handle time, wrap-up, CSAT).
Qualifications & Skills
- Experience: Entry-level (0–2 years) in retail, customer service, or call center environments — paid training provided.
- Education: High School Diploma or GED required; Associate or Bachelor’s degree is a plus.
- Strong active listening, negotiation, and conflict-resolution abilities.
- Comfortable discussing account balances and payment arrangements.
- Basic computer proficiency, accurate data entry, and ability to learn CRM and ACD systems quickly.
- Professional phone presence and ability to meet productivity targets in a high-volume environment.
Compensation & Schedule
- Pay: $17–$19 per hour plus performance-based commission.
- Employment type: Full-time, on-site.
- Typical shift: Call-center schedule (may require flexible hours depending on business needs).
- Performance metrics and commission structure support career growth and bonus potential.
Location
On-site in Guilford College, NC. This role requires regular attendance at the designated work location; it is not a remote position.
About the Employer
This position is posted by Careertakes on behalf of a Confidential Client in the Customer Services industry. Careertakes acts as a third-party recruiting platform facilitating the application and screening process.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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