About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare SaaS and Diagnostics (Clinical Laboratory Services).

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

The Account Manager will work in the field to support existing provider accounts and learn the clinical laboratory environment under the guidance of senior team members. This is an entry-level-to-junior role designed to develop core competencies in lab services, compliance, specimen logistics, and client communication while supporting day-to-day account operations.

Key responsibilities:

• Shadow senior Account Managers on provider visits and ride-alongs to learn best practices.
• Support supply requests, specimen pickup coordination, and other day-to-day account activities.
• Learn the Confidential Client’s test services (toxicology, infectious disease, routine diagnostics) and related processes.
• Maintain accurate CRM records and activity logs.
• Collaborate with lab, operations, billing, and compliance teams to resolve client requests.
• Conduct provider education on sample collection, requisition processes, and collection logistics.
• Respond to routine client questions and escalate complex issues to senior team members.

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Account Support & Client Service

You will assist senior Account Managers in maintaining and strengthening relationships with provider accounts:

• Help fulfill supply orders and coordinate specimen pickups.
• Assist with obtaining billing and patient insurance information when needed.
• Serve as a professional, reliable point of contact for routine client inquiries.
• Escalate service, billing, or compliance issues to appropriate internal teams.

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Learning & Development

This role includes structured training and mentorship to progress toward an independent Account Manager position:

• Build foundational knowledge of compliance requirements, requisition processes, and specimen handling standards.
• Participate in ongoing training and ride-alongs with senior staff.
• Receive regular feedback and coaching to support career growth.

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Team Collaboration

You will be part of a cross-functional, client-facing team:

• Work closely with senior Account Managers, operations, logistics, billing, and compliance to ensure seamless client support.
• Communicate proactively about account needs and potential issues.
• Contribute to a collaborative, growth-oriented team culture.

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Qualifications

Minimum and preferred qualifications:

• Education: Bachelor’s degree preferred.
• Experience: Prior customer service, client support, or entry-level account/sales experience is a plus. Clinical laboratory experience preferred but not required.
• Communication: Strong verbal and written communication skills; professional and personable demeanor.
• Coachability: Eager to learn, receptive to feedback, and motivated to advance.
• Sales Acumen: Comfortable in an inside-sales/support environment with interest in client retention and growth.
• Organization: Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Teamwork: Collaborative mindset and willingness to support senior team members and other departments.
• Travel: Willingness to travel locally for provider visits; occasional out-of-area travel may be required.

Please do not call the client regarding application status; you may follow up via LinkedIn if appropriate.

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Compensation & Benefits

• Estimated salary: $65,109 per year (reported estimate).
• Health and wellness: comprehensive benefits package including health insurance and paid time off.
• Professional growth: structured mentorship and a training path toward an independent Account Manager role.
• Dynamic work environment: supportive, innovative workplace committed to growth and excellence.

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Why This Role

This is a strong opportunity for someone looking to build a career in healthcare account management, learn the clinical laboratory space, and develop into an independent Account Manager with mentorship and hands-on field experience.

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.