Account Coordinator - 9 am to 6 pm - Thursday - Sunday Shift (Government Services) - Phoenix, AZ
The Account Coordinator for Government Services at Confidential Client manages day-to-day operations for federal, state, and municipal freight accounts during a Thursday–Sunday hybrid shift. This role focuses on ensuring uninterrupted service by actively covering USPS loads, managing bounce recoveries, coordinating carrier networks, and maintaining compliance and reporting accuracy in a high-stakes, time-sensitive environment.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Logistics & Warehouse.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
Confidential Client is seeking a detail-oriented Account Coordinator to support government freight accounts on a Thursday–Sunday schedule (9:00 AM – 6:00 PM AZ time). This role focuses on day-to-day operational execution, with a primary responsibility for covering open USPS loads and performing bounce recoveries to maintain mission-critical service levels. You’ll work in a hybrid environment but must be available to work on-site during the assigned shift and provide weekend coverage reliably.
- Estimated salary: $45,533 per year (estimated)
Primary Responsibilities
- Monitor and manage open USPS load assignments during Thursday–Sunday shift hours and ensure tendered loads are covered by compliant carriers.
- Identify at-risk or uncovered loads early; perform carrier outreach to secure capacity and maintain on-time performance.
- Execute bounce recoveries—rapidly source replacement coverage for rejected, dropped, or lost loads.
- Coordinate with carriers, dispatch, and internal operations to resolve exceptions and keep stakeholders informed.
- Record all load coverage and recovery activity accurately in the TMS for reporting and root cause analysis.
- Escalate contract-critical or unresolved load coverage issues to Government Services leadership with context and recommended actions.
- Build and maintain a vetted carrier network and update carrier records, equipment data, and driver information in the TMS.
- Support award go-lives and lane operations — ensure new lanes are operational and track tendered volumes versus contractual commitments.
- Monitor shipment visibility via FourKites and project44; resolve exceptions and collect required PODs, invoices, and compliance documentation.
- Generate and distribute operational reports and lane performance summaries as required.
What We’re Looking For (Qualifications)
- 1–2 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates encouraged to apply.
- Experience with freight exceptions, load coverage, or carrier recovery in a time-sensitive environment is a strong plus.
- Familiarity with TMS platforms and visibility tools (FourKites, project44) is advantageous.
- Clear and confident verbal and written communication; able to represent the account to carrier partners under pressure.
- Exceptional attention to detail and data-entry accuracy for government reporting and compliance.
- Ability to manage multiple competing priorities in a fast-paced operational setting.
- Dependable and self-directed — consistent availability for the Thursday–Sunday on-site schedule is required.
- Proficient with Microsoft Office; quick to learn new systems and tools.
- High school diploma or GED required; Associate’s or Bachelor’s in Supply Chain, Business, or related field a plus.
Key Competencies
- Drive for Results — ownership, urgency, and accountability, especially during recoveries.
- Collaboration — effective cross-functional partnering with carriers and internal teams.
- Adaptability — organized and effective during rapid operational changes.
- Tech Fluency — comfortable with MS Office and logistics platforms.
- Attention to Detail — maintain accuracy in high-volume, transactional work.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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