Account Coordinator (Government Services) - Chicago, IL
The Account Coordinator for Government Services at Confidential Client manages day-to-day operations for federal, state, and municipal freight accounts, ensuring compliance, reliability, and precise reporting. This role involves building and maintaining a vetted carrier network, managing award go-lives, tracking shipments with advanced visibility tools, and handling exception management to guarantee timely and complete government shipments. The position requires strong communication, attention to detail, and the ability to thrive in a fast-paced, high-stakes environment, with on-site work in Chicago.
About Careertakes
👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Admin.
Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.
What You’ll Do
The Government Services Account Coordinator will manage day-to-day operational execution for the confidential client's federal, state, and municipal freight accounts. This hands-on role focuses on reliability, compliance, and precise reporting to meet contractual obligations. You will coordinate carriers, manage award go-lives, monitor shipments, and support continuous improvement of operational performance.
- Carrier Network & Capacity Management
- Award go-live coordination and lane activation
- Real-time shipment visibility and exception resolution
- Maintain accurate operational records and customer-specific reporting
Carrier Network & Capacity Management
- Build and maintain a vetted network of high-performing truckload carriers for government and strategic accounts.
- Maintain carrier performance and compliance scorecards; lead periodic carrier check-ins to review KPIs.
- Keep carrier contact records, equipment data, and driver information accurate in the TMS.
- Support trailer pool processes and related technology tools.
Award Go-Lives & Lane Operations
- Own award go-lives end-to-end: coordinate internal teams and carrier partners to ensure lanes are operational from day one.
- Track tendered volumes, shipment cadence, and award commitments; proactively flag deviations from contractual obligations.
- Maintain and update route guides, facility records, and shipper/consignee contacts for all customer sites.
Tracking, Visibility & Exception Management
- Monitor shipments using visibility tools (FourKites, project44) to maintain continuous in-transit visibility.
- Quickly identify and resolve operational exceptions; escalate when shipments or carrier relationships are at risk.
- Follow up to collect PODs, invoices, and required supporting documentation within customer timeframes.
Reporting & Compliance
- Maintain accurate shipment, equipment, and tender records across government customer accounts.
- Learn and apply each customer’s KPIs and reporting requirements to daily operations.
- Generate and distribute operational and lane performance reports as required by account teams.
Qualifications
- 1–2 years of experience in logistics, freight operations, or supply chain preferred; motivated entry-level candidates encouraged to apply.
- Familiarity with TMS, carrier portals, or visibility tools (FourKites, project44) is a plus.
- Clear, confident verbal and written communication; comfortable representing the account to carrier partners.
- Strong data-entry accuracy and attention to detail for government reporting and compliance.
- Ability to manage multiple priorities in a fast-paced, high-stakes environment.
- Proficient in Microsoft Office; quick to learn new systems and platforms.
- Available to work Monday–Friday on-site with occasional evening/weekend monitoring as needed.
- High school diploma or GED required; Associate’s or Bachelor's in Supply Chain, Business, or related field a plus.
Key Competencies
- Drive for Results — owns outcomes with urgency and accountability.
- Collaboration — partners effectively across teams and external carriers.
- Adaptability — organized and effective in changing operational conditions.
- Tech Fluency — comfortable with Microsoft Office and logistics systems.
- Attention to Detail — manages high-volume transactional work without sacrificing accuracy.
Logistics & Compensation
- Location: On-site at the confidential client's Chicago office (Chicago, IL).
- Shift: 11:00 AM – 8:00 PM CT, Monday–Friday.
- Salary Range: $50,000–$55,000 per year (starting range; final compensation based on experience and qualifications).
Why This Role
You’ll have direct operational impact on mission-critical government freight, working with cross-functional teams and carrier partners to ensure compliance and on-time performance. This role is an excellent opportunity to build logistics experience, grow technical fluency with TMS and visibility tools, and advance within government services operations.
Equal Opportunity & Hiring Transparency
Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.
If you have questions about how your data is used, please contact us directly.
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