About Careertakes

👉 Important disclosure: Careertakes is a third-party recruiting platform supporting this hiring process. If selected, you will be employed directly by our client, Healthcare & Nursing.

Applicants for this role may also receive access to additional matched opportunities through the Careertakes platform.

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What You’ll Do

This third‑shift Crisis Contact Center role places you on the front line of crisis response — answering calls, texts and chats from people experiencing emotional or mental‑health emergencies. You will:

• Answer incoming crisis contacts with calm, compassionate communication
• Conduct crisis de‑escalation using established protocols and best practices
• Triage and connect callers to appropriate resources (community providers, mobile crisis teams, emergency services)
• Document interactions accurately to ensure continuity of care
• Work closely with teammates and supervisors; follow escalation pathways for high‑risk situations

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A Day in the Life

You may:

• Take multiple crisis contacts per shift and prioritize care based on safety and urgency
• Collaborate with colleagues during handoffs and consult supervisors when needed
• Use scripted guidance and clinical protocols while exercising sound judgment
• Support people experiencing anxiety, suicidal ideation, or other acute distress — you will never work alone

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Schedule & Environment

• Primarily third shift (typical hours 11:00 PM – 7:00 AM); some schedules may include second‑shift hours when operational needs require
• Full‑time role in a 24/7 operation
• Hybrid after training: 4 remote days and 1 in‑office day
• On‑site training Monday–Friday, 8:00 AM – 4:30 PM
• Must be available for holidays and inclement‑weather staffing as needed

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Compensation & Benefits

• Base pay: $24.00 per hour (based on experience, education, and internal equity)
• Shift differential: additional $4.00/hour for qualifying hours
• Language proficiency premium: employees proficient in Spanish and/or Portuguese may be eligible for $0.75/hr (one language) or $1.50/hr (both) after 90 days and passing assessment
• Employer 401(k) contribution: 5%
• Paid time off accrual begins immediately; 13 paid holidays per year
• Generous health benefits (including 80% coverage of medical plan premium and deductible)
• Tuition reimbursement after one year
• Time in this role may count toward Public Service Loan Forgiveness
• Paid, comprehensive training plus ongoing coaching and supervision

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Who Thrives Here / Requirements

• Bachelor’s degree plus 1 year of experience in human services (social work, psychology, counseling, criminal justice, or related fields preferred)
• Experience in crisis response, mental health services, shelters, hotlines, or related customer service roles is preferred
• Strong communication skills, emotional resilience, and ability to follow protocol in high‑pressure situations
• Willingness to complete on‑site training and work third‑shift schedules, holidays, and occasional inclement‑weather shifts
• Multiple positions are currently available

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Equal Opportunity & Hiring Transparency

Careertakes and our client are Equal Opportunity Employers committed to building a diverse and inclusive workforce. We prohibit discrimination or harassment of any kind. To support a fair and efficient hiring process, AI tools may be used to assist with application review or resume screening. These tools do not replace human decision-making. Final hiring decisions are made by people.

If you have questions about how your data is used, please contact us directly.